JOB SUMMARY :
Provides sales support services to customers and prospects in partnership with Channel Sales, Services and Product Management teams.
Provides solution consulting throughout the post-sales and implementation process and ensures a smooth transition from the Sales process to the Project process.
Responsible to ensure that all customer business objectives are met as identified through the sales process and planned for in the implementation process.
Standard office environment.
Travel required, may be up to 30%, domestic or international
JOB ACCOUNTABILITIES :
Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.
The primary accountability of the Solution Consultant is to support sales efforts.
As the primary interface and liaison to customer / prospects on understanding business requirements, conducts a thorough needs analysis to define functional requirements and business issues.
Identifies and presents appropriate solutions and product roadmap to customers / prospects with the aim of achieving sales targets, generating consultancy and maintaining or improving customer satisfaction.
Provides advice to prospects / customers on design options for modifications, impacts of modifications on the existing system and how to establish and operate related aspects of their business.
Provides sales-orientated product demonstrations.
Provides billable business consultancy services : product implementation, functional modification, cross-solution plans, gap analysis, system and functional requirements.
Develops and maintains an understanding of all ACI product plans and roadmaps and establish regular communication and partnership with Product Management in order to communicate market driven requirements, trends and opportunities and new customer needs.
Leverages industry expertise and knowledge to identify trends and market direction to support sales efforts; able to support cross-product sales and consultancy efforts and implementation for ACI.
Perform other duties as assigned.
Job Posting Information Principal Solution Consultant
Knowledge, Skills and Abilities
MINIMUM JOB QUALIFICATIONS :
BS / BA degree or equivalent experience
5 years as top Subject Matter Expert in wholesale payments
10 years experience in relevant industry sector
5 years business consulting experience in financial industry systems
In-depth knowledge of industry products