Technical Support Lead
FCS Careers Pte Ltd
Singapore, 01, sg
3d ago

Job Information

  • Number of Positions 1 Industry IT / Telecommunications Skills IT - Application Specialist Work Location D02 City & Southwest - Chinatown / Tanjong Pagar;
  • D06 City & Southwest - City Hall / Clarke Quay City Singapore State / Province Central Singapore Zip / Postal Code 209000

    About the Company

    Our Client is a financial technology firm, connecting payment and banking infrastructures to empower people and businesses across the globe.


    We’re looking for a strong Technical Support Lead / Technical Support Engineer to be part of a global support team and act as the point of escalation for application issues faced by customers.

  • Monitor applications in the production environment using monitoring tools;
  • Manage customer requests and resolve them according to service level agreements;
  • Escalate complex technical issues to various relevant parties;
  • Work closely with cross-functional teams to ensure the swift troubleshooting and resolution of customers’ issues;
  • Manage documentation to ensure that support knowledge is transparent internally;
  • Prioritise customer satisfaction and success.
  • Requirements

  • Degree or Diploma in Information Technology, Computer Science or related discipline;
  • At least 3 years of experience as L2 technical or application support, candidates with more experience will be considered for a senior role;
  • Knowledge of monitoring and reporting techniques and tools;
  • Hands-on experience in application programming interfaces (APIs) and related tools;
  • Proficiency in Mandarin or Cantonese would be an advantage as this role supports Chinese-speaking customers;
  • Strong communication skills, both written and spoken;
  • Strong analytical skills and ability to troubleshoot remotely from customers;
  • Ability to work well under pressure in a fast-paced environment.
  • Employment Details

  • Individual contributor, technical lead role;
  • Attractive remuneration and dynamic work environment;
  • Requires standby on-call availability;
  • Located in Singapore.
  • Get in touch with us

    If you’d like to explore this opportunity, please reach out to Charmaine Tan (R1102130) for a confidential discussion.


    Contact Person

    Charmaine Tan (R1102130)



    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form