Technical Support Lead
FCS Careers Pte Ltd
Singapore, 01, sg
3d ago

Job Information

  • Number of Positions 1 Industry IT / Telecommunications Skills IT - Application Specialist Work Location D02 City & Southwest - Chinatown / Tanjong Pagar;
  • D06 City & Southwest - City Hall / Clarke Quay City Singapore State / Province Central Singapore Zip / Postal Code 209000

    About the Company

    Our Client is a financial technology firm, connecting payment and banking infrastructures to empower people and businesses across the globe.

    Responsibilities

    We’re looking for a strong Technical Support Lead / Technical Support Engineer to be part of a global support team and act as the point of escalation for application issues faced by customers.

  • Monitor applications in the production environment using monitoring tools;
  • Manage customer requests and resolve them according to service level agreements;
  • Escalate complex technical issues to various relevant parties;
  • Work closely with cross-functional teams to ensure the swift troubleshooting and resolution of customers’ issues;
  • Manage documentation to ensure that support knowledge is transparent internally;
  • Prioritise customer satisfaction and success.
  • Requirements

  • Degree or Diploma in Information Technology, Computer Science or related discipline;
  • At least 3 years of experience as L2 technical or application support, candidates with more experience will be considered for a senior role;
  • Knowledge of monitoring and reporting techniques and tools;
  • Hands-on experience in application programming interfaces (APIs) and related tools;
  • Proficiency in Mandarin or Cantonese would be an advantage as this role supports Chinese-speaking customers;
  • Strong communication skills, both written and spoken;
  • Strong analytical skills and ability to troubleshoot remotely from customers;
  • Ability to work well under pressure in a fast-paced environment.
  • Employment Details

  • Individual contributor, technical lead role;
  • Attractive remuneration and dynamic work environment;
  • Requires standby on-call availability;
  • Located in Singapore.
  • Get in touch with us

    If you’d like to explore this opportunity, please reach out to Charmaine Tan (R1102130) for a confidential discussion.

    FCS CAREERS PTE LTD (EA 94C4359)

    Contact Person

    Charmaine Tan (R1102130)

    charmaine fcs-careers.com

    FCS CAREERS PTE LTD (EA 94C4359)

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