As the world’s largest data center company, Equinix brings global leaders the power of interconnection : the ability to connect in many ways to the many customers, partners and geographies they need to accelerate business performance and craft new opportunities.
Equinix is a platform for innovation, growth and leadership.
We facilitate more than 188,000 connections among our 6,000+ customers, making us the leading global interconnection platform.
We are passionate about further evolving the specific areas of software development, software and network architecture, network operations, and complex cloud and application solutions.
Based in Singapore SG2 we are looking for a NOC Service Engineer III
This is a position in the Global Network Service Management Center department. NOC Service engineers are responsible to operate, monitor and support Equinix network and server systems in APAC region primarily and global cases as well.
Performs 1st and 2nd level troubleshooting, using tools and utilities to resolve system / network performance and related system / network issues.
Drive full resolution working closely with the Global Network Service Technical Assistance Team to insure the best quality of service to our customers.
Drive incidents to resolution, document, follow up and keep track on full resolution
Interface between customer and other supporting departments
Drive tools improvement and new features request.
Reviews the metrics and identifies opportunities to improve the efficiency of the Edge Services with the Global Network Service Technical Assistance departments
Monitor and review network performance, reliability and security.
Troubleshooting of Network and Server and Service issues, Supporting NOC Service Engineering team and Customers.
Identify operational issues and suggest design alterations to address these issues.
Working in a distributed Global Network operations support team.
Schedule network maintenances and upgrades when appropriate.
The role is on shift environment
May perform other duties as assigned.
Bachelor’s Degree in Computer Science, Computer Engineering or work related discipline
2-3 years of experience in the field of networking and server engineering
Deep understanding Open Stack technology and Network Function Virtualization ( NFV ) from practical work experience
Knowledge of Linux ( Red Hat, Ubuntu and KVM ), Cisco ( IOS, IOS XR and Nexus )
Clear understanding of Container technology’s (Docker)
Network and Server monitoring skillset (Zabbix, Nagios )
Knowledge of packet based networks, routing, redundancy and transport protocols ( OSPF, BGP, MPLS, VRF and VXLAN ) on several network vendor
Must be able to manage multiple tasks concurrently, work under pressure, and be able to produce under a mission critical environment.
Flexibility, able to work with people cross borders and functions.
Customer facing experience
Script programming languages (python, bash )
Automation mind set for server / network tasks
Security background configuring firewalls and IDS / IPS