Lead Infrastructure Engineer, Group Consumer Banking and Big Data Analytics Technology, Technology and Operations
DBS Bank
Marina Boulevard, Pulau Ujong, Singapore
6d ago

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Troubleshooting Identity Access Management (Forgerock) incidents and Provide timely and accurate monthly financial performance analysis for each support matrix.
  • 24 / 7 Application L2 Support & Incident management
  • Analyze tickets raised by CSO team and identify the cause of issue and work / divert to the teams.
  • Working with the respective teams to determine the root cause in case of multiple team involvement as required.
  • Ensure deployment is done, first round technical verification and Business LV passed during the Green Zone.
  • Analyze the application logs for the alerts received by monitoring application and proceed with the recovery as an when required.
  • Ensuring the batch jobs are executed as scheduled and troubleshoot the issue in case of fail jobs.
  • Assign incident to L3 for defect fix. Request for Known defect list if any and take the ownership of the defect until close.
  • Setup Defects Management call every week and put Defects Priority Guideline to business team
  • Manage high severity high customer impact incidents focusing on fast recovery
  • Leading the team in various assignments for client specific requirement.
  • Dealing with authentication and authorization events, policy-based user management, managing password services, session management and auditing service.
  • Requirements

  • At least 5 years of experience Banking or production support incident manager
  • At least 3 years of experience writing Python or Infrastructure support.
  • At least 3 years of experience writing UNIX Shell / Bash scripts
  • At least 3 years of experience providing enterprise Linux & Windows ,Jboss based systems administration
  • Strong knowledge on Single-Sign-On (SSO) products such as SiteMinder, Forgerock and their relationships with each other
  • Apply
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