Senior Service Partner Management Executive - Printer/Copier industry (South/MNC/5 days) up to $4200
14h ago
source : GrabJobs
  • Manage multiple vendors concurrently, including determining Service Level Agreements and KPI encompassing Turn Around Time, Repeat Return, Onsite Response Time as well as other service deliverable metrics
  • Design and develop a delivery of scorecard results, action plans, and conduct regular performance management meetings with vendor(s)
  • Put in place a structured system to ensure that all vendor(s) staff are properly trained in Company’s products as well as internal procedures and systems
  • Build and improve strong working relationship with vendors (e.g. communication, collaboration, issue resolution) and drive continuous improvements in behaviour and performance
  • Provide basic product troubleshooting support, where necessary
  • Requirements

  • Proven track record in vendor management in previous role(s). Someone with at least 3 -4 years of vendor management experience;
  • inclusive of operational process, risk management and relationship management

  • Advanced proficiency PowerPoint skills (tables, graphs, etc.)
  • Advanced proficiency Excel skills (dashboard creation, pivot tables, lookups, Data Manipulation and etc)
  • Generate and manage reports and performance statistics on on a monthly basis and on ad hoc basis as and when required
  • Basic understanding of Ink Tank Printer System, Scanners, Plotters, Projectors, etc will be an advantage.
  • Computer literate with good and sounding understanding of IT related platforms
  • Others : 5 days work week

    AWS + VB

    Located in South (MNC)

    Interested Applicants Please send your updated resume to

    We regret to inform that only shortlisted candidates will be contacted, sorry for the inconvenience caused.

    Tay Tong Fang Nicole (R1546889)

    Manpower Staffing Services (S) Pte Ltd

    EA Licence No. 02C3423

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