Categories : Administration Support, Others, Customer Service
SSG will strengthen the adult training infrastructure by taking on all existing functions of the Committee for Private Education (CPE) and guide the Institute for Adult Learning (IAL) to enhance the capabilities and professionalism of adult educators.
SSG will play a key role in the quality assurance for private education institutions and adult training centres. Together with educational institutions and training partners, SSG will ensure that students and working adults have access to high quality, industry-relevant training throughout life.
SSG will also bring together synergies in continuing education and training (CET) and pre-employment training (PET), so skills requirements will continue to meet the demands of different sectors of the economy.
You will be reporting to Team Lead and be part of a team responsible to :
Support quality management initiatives (for training partners)
Coordinate business continuity and risk management
Review and maintain SOPs and user guides to support Customer Relationship Management (CRM) and operations
Manage the assignment of CRM cases and resolve assigned CRM cases
Manage outsourced processes
Manage ad-hoc projects
Minimum 3 years of working experience preferred
Should be a self-starter, able to work independently as well as with others
Strong ability to adapt to changes in a fast paced environment
A good communicator, proficient in customer service & relationship management, people management, and information management
Possess good analytical skills to facilitate investigation, evaluation and analysis of public complaints / feedback / whistleblowing
Good project management skills for timely delivery of projects and tasks
Candidates without the required qualifications but with relevant experience are welcome to apply