Senior Manager / Manager, Planning & Operations [Quality Management Division]
SkillsFuture Singapore
Singapore, SG
10h ago
source : Government of Singapore

Categories : Administration Support, Others, Customer Service

SSG will strengthen the adult training infrastructure by taking on all existing functions of the Committee for Private Education (CPE) and guide the Institute for Adult Learning (IAL) to enhance the capabilities and professionalism of adult educators.

SSG will play a key role in the quality assurance for private education institutions and adult training centres. Together with educational institutions and training partners, SSG will ensure that students and working adults have access to high quality, industry-relevant training throughout life.

SSG will also bring together synergies in continuing education and training (CET) and pre-employment training (PET), so skills requirements will continue to meet the demands of different sectors of the economy.

Responsibilities

You will be reporting to Team Lead and be part of a team responsible to :

Support quality management initiatives (for training partners)

Coordinate business continuity and risk management

Review and maintain SOPs and user guides to support Customer Relationship Management (CRM) and operations

Manage the assignment of CRM cases and resolve assigned CRM cases

Manage outsourced processes

Manage ad-hoc projects

Requirements

Tertiary qualification

Minimum 3 years of working experience preferred

Should be a self-starter, able to work independently as well as with others

Strong ability to adapt to changes in a fast paced environment

A good communicator, proficient in customer service & relationship management, people management, and information management

Possess good analytical skills to facilitate investigation, evaluation and analysis of public complaints / feedback / whistleblowing

Good project management skills for timely delivery of projects and tasks

Candidates without the required qualifications but with relevant experience are welcome to apply

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