Regional Customer Service Supervisor – Up to $6k / 5 days / Central
Achieve Career Consultant Pte Ltd
Singapore
4d ago
source : Monster

Job Description :

  • Up to $6k + Attractive Benefits
  • Central (Near Tiong Bahru MRT)
  • Our client is one of the largest integrated private dental centres with more than 10 years of history.

    Responsibilities :

  • Lead the team to efficiently respond to customer inquiries, requests and complaints received via phone, email or mail to achieve customer satisfaction
  • Manage customer escalations and follow up for prompt resolutions and customer satisfaction
  • Establish work objectives, implementation plan and process related SOP, and review periodically for continuous improvement
  • Assign team members to the various operations and coach / train them to perform duties in accordance with established methods and procedures
  • Set up team performance assessment KPI and monitoring dashboard
  • Review team members work for accuracy and efficiency, and ensure their competence through training and development
  • Participate in proactive team efforts to achieve departmental and company goals
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team
  • Requirements :

  • Min Degree holder
  • Minimum 3 years experience in customer service supervisory role
  • Bilingual in English and Mandarin to liaise with mandarin speaking associates
  • Other information :

  • Working hour : 5 days / Officer Hour
  • Location : Central
  • Salary : Up to $6k + Attractive Benefits
  • Duration : Permanent
  • How to Apply :

    Interested applicants may apply by sending in your updated rsum in MS Word format to Chee Yen Ching (Reg No. R1874069) at

    Kindly indicate the below information in your resume :

  • Current & Expected salary
  • Reason(s) for Leaving
  • Notice Period / Availability to start work
  • We regret to inform that only shortlisted candidates will be notified.

    By submitting any application or rsum to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

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