At ServiceSource, we strive to find and grow exceptional people like you.
Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-
year industry leader behind you.
ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.
Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory / client, with moderate variables in geography and / or customer complexity.
Responsibilities are focused on managing moderately complex relationships with important channel partners, as well as supporting a team to drive sales through channel partners.
Must make moderately difficult decisions that depend on multiple business rules and moderate level of consultative evaluations.
Responsible for monthly / quarterly reviews with key channel partners and serves as the main point of contact for channel escalations for assigned client / territory.
Expected to create channel specific sales plays and programs to drive a higher level of performance. Requires internal engagement, including specific coaching of the internal sales team on how to be successful in the channel space.
Success metrics may include : Client Satisfaction, Renewals, New Sales, ClientSpecific Paid for Performance Metrics, etc.
Duties and Responsibilities :
Drive customer retention and revenue growth for an established customer base
Achieve defined metrics by enabling the sale of products / services to a portfolio of strategic channel engagement partners
Provide accurate weekly / monthly / quarterly sales forecasts
Conduct monthly / quarterly consultative reviews and health checks analyzing business needs
Create talk tracks specifically related to customer health and use predictive data to identify at-risk’ customers
Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and leverage feedback to drive change
Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and internal teams
Facilitate and drive calls with channel partner to share best practices, communicate and drive channel programs and strategic growth opportunities to expand business
Ensure value visible to client by sharing insights with proactive engagement on key initiatives
Create, develop and deliver training to the sales team, sharing key learnings and reinforcing the unique value and benefits of products
Manage high volume of customer contacts through phone and email each day
Ensure high level of professionalism during all interactions with customers and prospects
Effectively partner and build strong business relationships with both internal and external stakeholders and global peers to ensure customer expectations are met
Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
Maintain a high level of CRM hygiene to ensure all relevant data is captured in a timely and consistent manner
May potentially attend vendor events
Bachelor’s degree preferred
3+ years of prior experience working in a customer service or sales capacity preferred
Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, experience of high volume calling
Consistent track record of success with a passion for exceptional customer experience
Innovative with an aptitude to learn and optimize new technology and data
Problem-solving skills with demonstrated ability to articulate the value and business process to a customer
Experience in coaching others or training delivery preferred
Demonstrated ability to maximize revenue through best practices
Excellent knowledge of MS Office programs
Excellent verbal and written communication skills
Experience working with Salesforce.com or similar CRM preferred
Demonstrated ability to maintain overall ownership and to function as single point of contact for Top Channel Partners
Demonstrated ability to manage multiple priorities effectively
Effective Communication - Competent
Resilience, Curiosity, & Adaptability - Competent
Integrity - Competent
Coachability - Competent
Diversity and Inclusion Competent
Team Player - Competent
Emotional Intelligence - Expert
Critical Thinking - Competent
Customer Focus Expert
Diagnostic Information Gathering - Expert
Initiative - Expert
Manage Execution Expert
Business Acumen Competent
Supervisory Responsibility :
This position has no supervisory responsibilities.
Travel : 0-25% travel
Work Environment :
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand;
walk; use hands to finger, handle or feel; and reach with hands and arms.
5 days work week (Regular working hours)
Singapore office is at walking distance from nearest MRT (Labrador Park)
If this sounds like an interesting opportunity, hit apply!
All shortlisted candidates will be contacted.