Technical Sales Manager
Thales Group
Singapore, Singapore
3h ago

Location : Singapore, Singapore

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other.

In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Thales in Singapore has been present since 1973, providing state-of-the-art solutions for customers in the aerospace, defence, security and transportation markets.

Today, Thales in Singapore employs over 600 people and is home to all regional avionics services, a ground transportation integration centre, and regional innovation hub.

As a Technical Sales Manager (TSM) in the Industrial IoT Business Line, you will support the Sales organization in the ASEAN region on all technical matters during the acquisition phase, in order to convince custo mers of our products.

You will provide technical support to customers / distributors and operators (MNO’s) to successfully in tegrate, test, optimize and certify the HW / SW concept based on Thales M2M / IoT technology during all stages of the application development.

Additionally you will be dedicated to key customers to ensure continuity in support.

Responsibilities :

  • Run technical presentations and pre-sales support with customers
  • Provide technical training for distributors and customers
  • Coordinate technical support and identify the appropriate support packages for dedicated customers
  • Proactively track of direct and distributor business by close alignment with the customer partners
  • Acceptance, prioritization and management of the correct internal processing of customer requirements
  • Identify Thales Unique Selling Points (USP) by means of Competitor Analysis and as a result collection and development of Selling Against Arguments
  • Trouble shoot (including log analysis, tracing, on-site testing) to establish the root cause of problems found in the field
  • Raise failure reports, identification of solution or workaround and if needed internal defect escalation in a structured manner
  • Enable customers to develop new wireless applications (e.g. test scripts, application notes, design hints )
  • Coordinate technical communication between the HQ and operator / customer / distributor
  • Align and track customer project milestones
  • Technical support during RFI / RFQ process
  • Encourage effective Cross Region collaboration, contribute to Cross Regional Team activities and promote the Thales Portfolio
  • Requirements :

  • Knowledge about wireless protocols and 2G / 3G / 4G wireless network topology (Roaming, Handover, SMS, UMTS / GPRS, PPP etc.)
  • Knowledge of security aspects in M2M / IoT
  • Knowledge of current M2M / IoT related standardization as well as market trends (3GPP, LTE etc.)
  • Experience in SW / HW testing and technical understanding of Thales M2M / IoT products
  • HW education preferred (should be able to discuss schematics)
  • Basic know-how in embedded programming. (Languages like C, Java)
  • Comfortable with potential extensive travel within dedicated regions in Asia Pacific and occasional travel to Europe
  • Excellent communication and presentation skills as well as english fluency both written and verbal
  • Experience in project management (Time / Risk / Cost management)
  • Escalation management
  • Building and maintaining customer relationship
  • Knowledge of Quality Management and experience in manufacturing QM processes is beneficial
  • An Engineering qualification would be advantageous
  • 3 years of experience in related field if no experience in IoT
  • At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields.

    Together we believe that embracing flexibility is a smarter way of working. Great journeys start here

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