E-Commerce Customer Executive
SG, Jurong, Tuas, SG
23h ago
source : GrabJobs

Main Responsiblities

  • Provide knowledgeable answers to customer phone and Whatsapp inquiries regarding products and services
  • Assist clients on order-on-line, delivery timings
  • Deal with orders in the back office and liaise with logistics (delivery schedule)
  • Ensuring all orders going out for deliveries are complete and accurate
  • Follow-up on orders and liaise with customers, logistic and etc
  • Follow-up on all customer requests to ensure the brand provides the highest level of customer service
  • Develop collaborative, positive working relationships with staff at our facility
  • Assist customers with after-sales service issues (feedback / complaints / enquiries)
  • Be a primary contact for customer inquiries about our products and brand.
  • Job requirements

  • Minimum 1 years’ experience in
  • customer service

  • Strong Ecommerce background
  • Must be a sales-oriented person.
  • Quick learner with the ability to absorb extensive information on our brand's story, product specification and communications
  • Outstanding written and verbal communication skills, great phone etiquette and elevated speech
  • Proactive personality and self-motivator
  • Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment
  • Proven to be organized, systematic, rigorous
  • Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
  • Team player able to develop great relations with co-workers
  • Second language a plus (Mandarin)Other ad-hoc duties if required
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