Customer Service Officer
Wilhelmsen Ships Service (S) Pte Ltd
Singapore, SG
2d ago
source : Glints

Responsibilities :

  • Involve in managing customers, answering their enquiries and queries, performing all Freight Administration within the specified time frames.
  • Support maintenance of relationships with the Team internally and externally.
  • Coordinate closely with Customer Service, Operations and Sales team & Interact with customers in a professional manner and ensuring information on shipment operational status is promptly relayed to the customers.
  • Correspond with agents & clients regarding operational requests / issues & work closely with the Team to promptly investigate and resolve complaints / problems.
  • Actively seek feedback from clients and promptly relay customer feedback to the Customer Relationship Supervisor and Sales Team.
  • Strive to increase the enquiry hit rate, keeping a record of all inquiries received and reason of lost enquiries.
  • Assist in arranging business reviews and prepare analysis / customer service evaluations / KPI reports.
  • Support Customer Relationship Supervisor, working in close proximity to better manage clients’ data base.
  • Carry out all other activities as assigned by superiors.
  • Requirements :

  • Diploma or Degree in Logistics / Supply Chain Management / Maritime Business or similar discipline.
  • Preferably 2 years working experience in shipping or logistics industry.
  • Customer orientated with the ability to work with minimal supervision.
  • Knowledge of import / export / transshipment / portnet / JP online declaration procedures.
  • Able to work under pressure within a fast-paced environment.
  • Proficient in Microsoft application.
  • Apply
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