Application Support Specialist
Sciente Consulting Pte. Ltd
3d ago
source : Monster

Job Summary :

We are looking for an Application Support Specialist for our client for mission critical applications with Financial Services.

Mandatory Skill-set :

  • Possess Bachelor's degree in Computer Science, Information System or Information Technology;
  • At least 2 years of experience working in application support related activities such as incident management, batch rescheduling, performance tuning;
  • Strong communication skills with a strong sense of urgency and attention to details;
  • Able to drive / recommend solutions to extended technology teams;
  • Able to facilitate meetings and lead the technical team in driving investigation of incidents and corrective actions follow-ups;
  • Adaptive to work in a team and independently.
  • Desired Skill-set :
  • ITIL Certified;
  • ITIL Certified;
  • Familiar with DevOps.
  • Responsibilities :

  • Provide application support for mission critical regional applications;
  • Actively involved in ensuring the SLAs are achieved;
  • Governance of Vendor Management activities;
  • Responsible for change, incident, problem, issue management and escalations;
  • Working closely with business to establish priorities, analyze requirements, manage risks / issues, research / evaluate options, and implement solutions;
  • Assisting on-site users in performing user acceptance testing for successful system implementation and support related activities;
  • To support any other IT assignments needed for a successful roll-out;
  • To provide production support and provide effective solutions and support production night batch;
  • Perform health checks, system connectivity, consistency and data integrity.
  • Should you be interested in this opportunity, please send your updated resume to apply at the earliest. Confidentiality is assured, and only shortlisted candidates will be notified.

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