M1 Limited is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the on-going development of a superior workplace.
As a Customer Service Officer, M1 Shop hotline, you must have a passion for listening and interacting with people and technology.
You desire to deliver a great customer experience where you will fit right in with our team who aims to ensure that every customer is a happy one at M1.
Specific Responsibilities :
Manage incoming calls and handles customer service inquiries
Generate sales leads from prospects and existing customers in renewing contractual terms
Identify and assist with customer's needs to achieve high level of customer satisfaction
Effectively bilingual and articulative with a strong command of spoken and written English
Ability to build rapport with customers and to understand their needs
Effective team player who likes to work in a fast-paced and dynamic environment
Willing to work on a 5 days’ work week basis (office hours 8 : 45am to 6 : 15pm)
Technical Skills and Competencies Trainee will learn :
Gain first hand mobile and fixed communication products and service knowledge within the telecommunication industry
Learn how to upscale communication skills - the art of listening to understand before responding
Learn how to cross-sell and up-sell in a highly competitive industry
Duration of Traineeship Offered :
Eligibility Criteria for SGUnitedTraineeships :
Singapore Citizen or Permanent Resident; and
a. Graduated or graduating in calendar year 2019 or 2020 from ITEs, polytechnics, universities, or other educational institutions (e.
g. private universities and overseas institutions); or
b. Graduated earlier from above institutions and completed National Service in 2019 or 2020.