Customer Service Officer, M1 Shop hotline #SGUnitedTraineeships
SG, Jurong, Tuas, SG
3d ago
source : GrabJobs

Traineeship Description

M1 Limited is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the on-going development of a superior workplace.

As a Customer Service Officer, M1 Shop hotline, you must have a passion for listening and interacting with people and technology.

You desire to deliver a great customer experience where you will fit right in with our team who aims to ensure that every customer is a happy one at M1.

Specific Responsibilities :

  • Manage incoming calls and handles customer service inquiries
  • Generate sales leads from prospects and existing customers in renewing contractual terms
  • Identify and assist with customer's needs to achieve high level of customer satisfaction
  • Requirements :

  • Diploma holder
  • Effectively bilingual and articulative with a strong command of spoken and written English
  • Ability to build rapport with customers and to understand their needs
  • Effective team player who likes to work in a fast-paced and dynamic environment
  • Willing to work on a 5 days’ work week basis (office hours 8 : 45am to 6 : 15pm)
  • Technical Skills and Competencies Trainee will learn :

  • Gain first hand mobile and fixed communication products and service knowledge within the telecommunication industry
  • Learn how to upscale communication skills - the art of listening to understand before responding
  • Learn how to cross-sell and up-sell in a highly competitive industry
  • Duration of Traineeship Offered :

  • 12 months
  • Eligibility Criteria for SGUnitedTraineeships :

  • Singapore Citizen or Permanent Resident; and
  • a. Graduated or graduating in calendar year 2019 or 2020 from ITEs, polytechnics, universities, or other educational institutions (e.
  • g. private universities and overseas institutions); or

  • b. Graduated earlier from above institutions and completed National Service in 2019 or 2020.
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