Client Service Representative19WD34006Asia Pacific-Singapore-Singapore-SingaporeClient Service Representative
Autodesk is looking for an experienced Client Services professional to join our APAC Client Services team. The Client Service Representative will provide operational and customer support to both external and internal stakeholders via phone, chat and email.
Leads and drives operational excellence through world-class support and ownership in all aspects of Autodesk’s products and services (activities) related orders and inquiries
Cases pertaining to orders, order status and shipping information, products, licensing and asset management, prices, product availability.
Researches and analyzes historical data to provide solutions.)
Ensures that all Business Cases are addressed in accordance to defined global principles and guidelines within the agreed global SLOs
Ensures high level of partner satisfaction and responsiveness to escalations resolutions
Takes ownership of partner on-boarding processes and trainings and contributes in global initiatives for enhancing overall partner experiences
Analyzes metrics and initiates daily action plans for resource optimizations
Establishes scalable partnerships to deliver solutions to global partners
Collaborates with cross-functional teams to deliver efficient service solutions to global partners and customers
Maintains good working relationships and communications with multiple internal stakeholders and (external) partners to facilitate all transactional and operational activities
Executes all month-end and quarter-end activities flawlessly
Demonstrates and appreciates the diverse culture and supports the creation of greater synergies and innovations within the organization
Champions Autodesk’s initiatives though individual’s activities and behaviors and promotes and inspires others to Autodesk’s directions and goals
Handles Activation and License file to support End Customer and partners
Degree in Business, Supply Chain, Logistics Management or Diploma Holder with relevant experience required
Minimum 3 years of work experience in customer service, logistics or order management process
Good communication skills
Demonstrated analytical, problem solving and decision-making skills
Flexible and adaptable to work in a global and multi-cultural environment
Working experience in SAP sales order management, Siebel and Salesforce.com preferred
Candidates with additional language skills are welcome, both written and spoken (Korean, Chinese, Japanese, Portuguese, French, Italian, German & Spanish)
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used.
It's disrupting every industry : architecture, engineering, and construction; manufacturing; and media and entertainment.
With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists.
We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities.
Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.Customer & Product Support