Develops employees and manages employee performance including performance appraisals, management and salary administration for direct reports.
Monitors employee work. Handles employee relations issues, scheduling and time record verification, recruiting and billable hours management.
Completes client reports, develops procedural documents, troubleshoots program issues, maintains program knowledge, and ensures compliance with company policies and procedures including SOP's, protocols, and FDA / COFEPRIS / ANVISA / ICH and other regulations.
Acts as liaison between the client, Medical Communications management and staff for issues such as workflow processes, available resources, and new initiatives affecting the program.
Handles all aspects of program training including providing training to staff members, developing curriculum, and documenting and maintaining training records and curriculum.
Liaisons with the business development team, presents at PRM / ERMs, functions as a consultant or Medical Information professional to cover program services, such as, performing answering medical inquiries and documenting contacts, adverse events, and product complaints.
Fluent in in English and Mandarin / Cantonese (this role will have signicant interaction with company clients based in China)
Healthcare Degree (Bachelor's Degree in Pharmacy or Nursing or similiar)
Significant experience in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information -Minumum 6 years
Managerial experience at least 2 years leadership experience
Knowledge, Skills and Abilities :
Strong leadership skills
Strong attention to detail and organizational skills
Effective verbal and written communication skills
Excellent problem solving and analytical skills
Excellent time management skills and multi-tasking skills
Excellent interpersonal skills
Strong decision making skills
Ability to coach and train staff