Customer Service Manager
Vanrooyen Recruitment
Singapore, SG
5d ago
source : Glints

A well known Health Center is in search of a qualified and experienced Customer Service Manager

Applicants must be willing to relocate if required.

Send your CV for screening now.

Duties include :

Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of customers issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of industry’s developments and apply best practices to areas of improvement

Control resources and utilise assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budget

Maintain an orderly workflow according to priorities

Mrs. Heather Chapman

Vanrooyen Recruitment Management

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