3d ago
source : GrabJobs

Position Purpose

  • Carry out specific range of operation tasks within clearly defined SOP (standard operating procedures)
  • Work independently and as a reliable team member, carrying out assigned task and know when to request for help or advice
  • Responsibilities

  • Restaurant Operations
  • Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP
  • Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines
  • Provide service to customers
  • Execute proper cash management
  • Preparation and serving of all drinks, beverages and dessert items
  • Restaurant Management & Planning
  • Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary
  • Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness
  • Quality Assurance & Control
  • Comply with SOP and safety requirements
  • Ensure quality of food is up to the prescribed standard
  • Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area
  • Identify and report unsafe and / or non-compliant conditions and behaviors pertaining to personal and food safety
  • People Management
  • Perform as a reliable team member and communicate clearly and audibly
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