Consumer Experience Specialist (APAC)
You will develop and execute plans against the strategic direction to ensure superior consumer satisfaction and build loyalty with consumers and customers.
Acts as an advocate on behalf of the consumer in enabling their point of view to influence better business decisions and achieve resolution or prevention of consumer issues.
Builds capability of agency partner accountable for various consumer channels.
Key success drivers for this role is the effective management of providing excellent service delivery and a seamless link to the Business Teams as an operations resource expert and a crisis management expert managing consumer and media issues.
This role reports to the APAC Client Service Delivery Manager. You will be working alongside teammates located in various countries such as ANZ, Indonesia, Thailand, Singapore, Malaysia, Vietnam & Philippines - both physically and remotely.
How Success Looks Like
We produce globally recognized brands, and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions.
We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more.
Our community includes operations in approximately 70 countries worldwide.
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Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle : you will join our daily effort of being in touch so we craft brands and products to improve the lives of the world’s consumers now and in the future.
We want you to inspire us with your unrivaled ideas.
We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV / AIDS status, or any other legally protected factor.