M1 Limited is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the on-going development of a superior workplace.
As a Technical Support Officer, you must have a passion for listening and interacting with people and technology. You desire to deliver a great customer experience where you will fit right in with our team who aims to ensure that every customer is a happy one at M1.
Specific Responsibilities :
Provide 24 / 7 technical assistance via phone and email in a dynamic and fast environment
Support ADSL & Fiber Circuits (e.g. router setup, remote / phone support, troubleshooting connectivity issues etc.)
Troubleshoot CPE issues, Mobile Broadband, Web / Mail Hosting / setup, co-location and other ISP related products and services
Coordinate with other departments and handle internal escalations
Attend to faults and escalate if necessary. Common faults are outages, server failure, router, switch etc.
Manage monitoring systems (e.g. bandwidth monitoring, DDOS notification etc.)
Provide after-hours technical assistance to Data Centre (e.g. handle customer visits, reboot server, DDOS issues, backup tapes etc.)
Technical Skills and Competencies Trainee will learn :
Gain first hand mobile and fixed communication products and service knowledge within the telecommunication industry
Learn how to upscale communication skills - the art of listening to understand before responding
Learn how to provide technical support over the phone, including remote troubleshooting and diagnosis
Learn how to troubleshoot CPE issues, Mobile Broadband, Web / Mail Hosting / setup, co-location and other ISP related products and services
Education Qualification Required for the Traineeship Role :
Duration of Traineeship Offered :
Eligibility Criteria for SGUnitedTraineeships :
Singapore Citizen or Permanent Resident; and
a. Graduated or graduating in calendar year 2019 or 2020 from ITEs, polytechnics, universities, or other educational institutions (e.
g. private universities and overseas institutions); or
b. Graduated earlier from above institutions and completed National Service in 2019 or 2020.