Technical Support Officer #SGUnitedTraineeships
SG, Jurong, Tuas, SG
5d ago
source : GrabJobs

Traineeship Description

M1 Limited is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the on-going development of a superior workplace.

As a Technical Support Officer, you must have a passion for listening and interacting with people and technology. You desire to deliver a great customer experience where you will fit right in with our team who aims to ensure that every customer is a happy one at M1.

Specific Responsibilities :

  • Provide 24 / 7 technical assistance via phone and email in a dynamic and fast environment
  • Support ADSL & Fiber Circuits (e.g. router setup, remote / phone support, troubleshooting connectivity issues etc.)
  • Troubleshoot CPE issues, Mobile Broadband, Web / Mail Hosting / setup, co-location and other ISP related products and services
  • Coordinate with other departments and handle internal escalations
  • Attend to faults and escalate if necessary. Common faults are outages, server failure, router, switch etc.
  • Manage monitoring systems (e.g. bandwidth monitoring, DDOS notification etc.)
  • Provide after-hours technical assistance to Data Centre (e.g. handle customer visits, reboot server, DDOS issues, backup tapes etc.)
  • Technical Skills and Competencies Trainee will learn :

  • Gain first hand mobile and fixed communication products and service knowledge within the telecommunication industry
  • Learn how to upscale communication skills - the art of listening to understand before responding
  • Learn how to provide technical support over the phone, including remote troubleshooting and diagnosis
  • Learn how to troubleshoot CPE issues, Mobile Broadband, Web / Mail Hosting / setup, co-location and other ISP related products and services
  • Education Qualification Required for the Traineeship Role :

  • Diploma
  • Duration of Traineeship Offered :

  • 12 months
  • Eligibility Criteria for SGUnitedTraineeships :

  • Singapore Citizen or Permanent Resident; and
  • a. Graduated or graduating in calendar year 2019 or 2020 from ITEs, polytechnics, universities, or other educational institutions (e.
  • g. private universities and overseas institutions); or

  • b. Graduated earlier from above institutions and completed National Service in 2019 or 2020.
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