IT Business Application Support Analyst (m/f/d)
6d ago
  • You are a member of the IT Business Application Desks, which is the central entry point for all business application (ERP systems a.
  • o.) related questions of our internal users worldwide

  • Following an extensive training, you will receive and classify all support requests
  • While you manage standard requests, more complex inquiries are passed on to our internal system manager or to the manufacturer support team
  • You are responsible for the documentation and follow-up until a request is completed
  • You help to maintain the internal support knowledge base
  • Also you give user training for the various systems
  • Besides your day-to-day tasks you support the system manager to establish and maintain an appropriate system documentation
  • Furthermore, you assist the system manager in case of software updates and patches
  • You are willing to take up a new challenge as Support Analyst in the Business Application Support and you look forward to our on-the-job training to build up a specific technical and IT knowledge
  • Your role as a contact person and our international working environment require very good written and verbal communication skills in English
  • You demonstrate a high ability to concentrate as well as a precise and structured way of working
  • As the ideal candidate you describe yourself as a service-oriented person who likes to take responsibility and work independently, but also enjoys to work as part of a team
  • Experience in 1st or 2nd level IT support would be an advantage
  • Experience in bulk shipping would be an advantage
  • Experience in Veson IMOS Platform would be a big advantage
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