International Group - Senior Manager, Payment Systems Operations & Support
Singtel
Singapore, Singapore
50d ago

Realise your full potential with Asia's leading communications group. While we take pride in our 130-year heritage, our philosophy is to always look forward and evolve.

Today, we are a leader in cutting-edge ICT innovation and digital advances, powered by a vast network of offices in countries and territories across Asia Pacific, the Middle East, Europe and the USA.

Come be a part of our dynamic organisation as we create the infocomms landscape of the future.

Responsibilities :

  • Develop and implement the end-to-end business operation and support processes, and be the point of interface and escalation for the m-
  • wallet providers and technology partners for issues relating to the technical system operation and customer support.

  • Provide incident management and off-hours support as needed on the resolution, analysis and escalation of operational issues to stakeholders.
  • Provide post-incident root cause analysis, document follow-ups and reporting as needed.

  • Develop and implement a set of system and network security policies and procedures that is aligned with the Group’s security governance framework.
  • Perform regular checks to ensure that the security of the system is intact and vulnerabilities are reported and resolved.

  • Monitor the day-to-day operations of the system, including system performance metrics, compliance metrics, and customer support metrics, to ensure the overall service and compliance levels are met.
  • Work continuously with the technology partners to identify system enhancements and new features to improve the efficiency, reliability and security of the system.
  • Coordinate and support the implementation of system changes with the technology partners and m-wallet providers
  • Develop and maintain system documentation and technical test plans / scripts.
  • Review the regulatory compliance requirements of the system on a regular basis to ensure they are fulfilled by the m-wallets and technology partners.
  • The ideal candidate should have / be :

  • Engineering or Computer Science degree from reputable university filled
  • More than 8 years of direct working experience in leading the operations and support of a critical payment system in a payment service provider or payment network environment.
  • In-depth understanding of the regulatory compliance requirements for payment systems
  • In-depth knowledge of the security requirements and implementation methodology for payment systems.
  • Knowledge on end-to-end business and operation support process design.
  • Entrepreneurial leadership skills
  • Results oriented with an eye for details
  • Team player and ability to influence other business functions
  • Presentation skill
  • Research and Analytical skills
  • Project Management skills
  • https : / / www.linkedin.com / feed / update / urn : li : activity : 6342173590137466880

    Let’s shape a better world through technology. Join us to lead the change.

    Note to Recruitment Agencies

    In sourcing for candidates for particular roles, the Singtel Group works only with a panel of selected recruitment agencies expressly engaged under written agreements.

    Even then, these agencies are only activated from time to time for specific recruitment exercises for particular roles under instructions expressly issued by a member of the Singtel Talent Acquisition team.

    Except under such circumstances, no agency shall source or attempt to source any candidates for the Singtel Group. The Singtel Group will not pay nor be obliged or liable to pay any recruitment fees of any kind whatsoever to any agency where candidate CVs are submitted to the Singtel Group by such agency on an unsolicited or speculative basis.

    The Singtel Group reserves all rights to directly contact any candidate to which such CVs relate without any obligation or liability whatsoever to the agency concerned (including without limitation any obligation or liability to pay any recruitment fees of any kind).

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