Process Strategy Leader
Singapore, Singapore
15h ago

Help us improve access to life-changing therapies that can transform human health

We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics.

Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.

Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies.

Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.

We are looking for a Process Strategy Leader to work with our expert Global Customer Service team of 200+ employees across the world.

Do you have a passion for Process Design and Strategy? Then we would love to hear from you.

What you’ll do

  • Leverage new technology, digitization and external best practices to establish the process strategy for Global Customer Service and Order-to-Cash, and own the long-term process roadmap across Customer Service globally
  • Work horizontally to represent the Global Customer Service organization in x-functional and enterprise wide projects
  • Act as the governance and process control leader across Customer Service globally, by establishing and embedding clear standards, policies and strategic milestones in line with process strategy
  • Interface with key x-functional stakeholders to establish and own long-term and strategic vision for the Customer Service and Order-to-Cash process, incl.
  • strategic technology and capabilities investment

  • Be accountable to define, implement and embed productivity KPIs, in line with process strategy, and proactively own the productivity performance across Global Customer Service
  • Lead complex and large-scale programs to improve processes for Global Customer Service
  • Who you are

  • Strategic thinker with ability to translate complex business requirements into clear and actionable milestones
  • An integrator with strong communication and influencing skills, bringing x-functional teams of leaders and peers together in development of, and delivery to, a shared vision and strategy
  • Outcome driven with a proven track record of delivering value adding programs in a global and x-functional environment
  • An energetic change agent with ability to inspire, lead and coach teams through change in a fast-paced environment
  • Passionate about all things process and strategy, with a proven capability to connect data, process and people in pursuit of productivity and simplification
  • An experienced leader with a proven track record of people leadership, direct or indirect, in a global and x-functional environment
  • Who we are

    Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here.

    If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.

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