Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics.
Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies.
Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.
We are looking for a Process Strategy Leader to work with our expert Global Customer Service team of 200+ employees across the world.
Do you have a passion for Process Design and Strategy? Then we would love to hear from you.
What you’ll do
Leverage new technology, digitization and external best practices to establish the process strategy for Global Customer Service and Order-to-Cash, and own the long-term process roadmap across Customer Service globally
Work horizontally to represent the Global Customer Service organization in x-functional and enterprise wide projects
Act as the governance and process control leader across Customer Service globally, by establishing and embedding clear standards, policies and strategic milestones in line with process strategy
Interface with key x-functional stakeholders to establish and own long-term and strategic vision for the Customer Service and Order-to-Cash process, incl.
strategic technology and capabilities investment
Be accountable to define, implement and embed productivity KPIs, in line with process strategy, and proactively own the productivity performance across Global Customer Service
Lead complex and large-scale programs to improve processes for Global Customer Service
Who you are
Strategic thinker with ability to translate complex business requirements into clear and actionable milestones
An integrator with strong communication and influencing skills, bringing x-functional teams of leaders and peers together in development of, and delivery to, a shared vision and strategy
Outcome driven with a proven track record of delivering value adding programs in a global and x-functional environment
An energetic change agent with ability to inspire, lead and coach teams through change in a fast-paced environment
Passionate about all things process and strategy, with a proven capability to connect data, process and people in pursuit of productivity and simplification
An experienced leader with a proven track record of people leadership, direct or indirect, in a global and x-functional environment
Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here.
If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.