Rolls-Royce Power Systems (RRPS) offers an excellent opportunity for a Global IT Service Desk Architect / Lead to join our Local Customer Engagement Department based in Singapore within the RRPS Digital Information Technology organization.
This position has a global scope reporting directly to the Head of the Local Customer Engagement Department.
The RRPS IT Service Desk is determined to engage in major transformation to deliver maximum value in supporting the 13,000 strong business users globally.
You will act as the Product Owner and Solution Architect to design and create a compelling transformation concept, best practiced organizational structure and operating model for the target Global IT Service Desk whilst driving the transformation of the Global IT Service Desk into a customer-oriented IT Concierge Service mindset and culture.
The future IT Concierge Service is the vision for the Global IT Service Desk to act as the single point of contact for the end users to channel any IT related queries and to simplify entry communication with IT.
You will work with the senior leaders and key stakeholders within the RRPS Digital Information Technology organization, with the head office in Germany and the regional HUB offices located in Singapore and Novi, USA.
The transformation of the existing regional-based IT Service Desk into the global concept is a high priority blue chip project supported by the senior leaders.
Along with the transformation journey, you will oversee, drive and manage the future BAU (Business-As-Usual) operations of the Global IT Service Desk.
At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet. Join us in advancing digitalization at Rolls Royce Power Systems.
MTU is one of the world’s leading suppliers of drives and power systems for marine applications, for heavy land, rail and defence vehicles, and for the oil and gas industry.
In the traditional spirit of pioneers and inventors such as our founders, Wilhelm and Karl Maybach, and Rolls and Royce, we work to develop solutions that are fit for the future.
These include our 10,000 kW diesel engine, our ecologically sound co-generation module, and our innovative injection systems.
Key Accountabilities :
Ideally with experience with Manufacturing industry in a global company.
Including extensive exposure of shared services operating model and the best-practice IT Service Desk organizational structure.
An ability to work with time zone flexibility in a global organization environment.
Pioneer beyond tomorrow. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment.
We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be.
By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.
You can learn more about our global Diversity and Inclusion strategy here.
At Rolls-Royce we also support requests for flexible working arrangements wherever possible
25 Jun 2020; 00 : 06
Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs.