Customer Support Executive
Thermo Fisher Scientific
Singapore, Singapore
4d ago

Key Responsibilities :

  • Respond to sales inquiries, answering phone calls and support sales team.
  • Capture and invoice customer orders.
  • Monitor and update customer orders / delivery status.
  • E-invoice submission thru email.
  • To support sales activities locally and overseas includes distributor / dealer / reseller.
  • To support all e-Portal activities (eg : Gebiz / Sesami / Ariba & etc) thru website not limited to.
  • To provide monthly, quarterly and yearly reports for Key Account customer if required.
  • To back up / support other CSE as and when required.
  • Others :

  • To participate in trainings provided by company and continual upkeep of oneself by reading and understanding of products.
  • Handle various complain from customer or sales if any.
  • To bring up the issues faced externally or internally and provide suggestion / solution for improvement.
  • To participate in any marketing activities organized by the dept or company to build brand or company image.
  • To promote product lines via cold calls, emails contacts, visits, exhibitions, conferences, seminars, presentation at sponsored events, etc.
  • To adhere to company's policy and procedures.
  • May be required to provide project support,and perform other customer service operations related duties as required and / or assigned.

    Requirements :

  • At least 1 to 2 year of experience in Customer Service and order processing
  • Diploma in Sciences
  • Proficient in Excel and Microsoft Office
  • Excellent English communications skills
  • Must be a team player
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