Regional Operations - Customer Service (Data Analytics)
Shopee
Singapore, SG
1d ago

Job Description

  • Monitor, analyze and propose improvements to Customer Service (CS) processes
  • Lead the design, development and management of programs / policies to improve CS KPIs and analytics
  • Manage and propose improvements to CS CRM systems, databases and analytics dashboards
  • Streamline and standardize SOP to drive improvements in productivity and quality
  • Requirements :

  • Degree in Business, Engineering or Computer Science
  • Highly analytical, data-driven and detail oriented
  • Able to independently lead and drive projects, including managing various stakeholders
  • Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines
  • Good knowledge of Python and / or SQL is a plus
  • Experience with customer service or analytics is a plus
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