At ServiceSource, we strive to find and grow exceptional people like you.
Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-
year industry leader behind you.
ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.
As part of the Professional Services team, the BI Analyst will support multiple project implementations to ensure the Sales teams are set up for success with agreed data volumes and good reporting capability.
As a relationship point between the project team, the Customer Success sales team and the Customer, the role will help drive increased retention through customer satisfaction.
A key part of this role is to support the ramp period for an account, ensuring the team understand and adopt the reporting suite as the Customer Success team transition from project go-
live through to full scale account delivery. Being able to relate to the business outcomes for a service delivery account, focus on detail and an attitude to drive to a successful outcome in a high-
pressure environment are key requirements.
The BI Analyst will provide a vertical bridge through knowledge management by supporting the processing, obtaining, cleaning, organizing, relating and cataloging source data to create business intelligence.
He / She will work with both internal and external stakeholders up to exec level to ensure alignment on expectations.
Key Responsibilities :
Engage in project discovery sessions to ensure reporting requirements have been appropriately scoped out, and that the defined data model will support the requirements
Ensure reporting requirements address the business outcomes defined for the account
Engage with key Stakeholders to ensure the reporting requirements fulfil the needs of the account at all levels from exec to sales reps
Build of the reporting suite om multiple platforms (CRM, BW, Tableau)
Transition of the reporting suite, and the related data set, to the sales team. A key focus on user adoption is essential.
Support the sales team through the ramp’ period as the account transitions from implementation to steady state operation
Triage and support the resolution of any issues
Collaboration with the client on a regular basis to ensure their needs are met and the reporting suite is appropriately deployed, where necessary with a Client accessed reporting portal
Delivery of the reporting suite in line with business metrics is key to ensure the reporting is outcome focused
General Qualifications :
Bachelor degree, preferably in computer science or Finance, or equivalent, or 8+ years of experience in data related roles, business analytics, dashboard design experience (preferably supporting a sales organization but not essential).
Self-motivated with the ability to multitask to meet deadlines
Comfortable and flexible working in a fast paced environment
Ability to meet many deadlines. Being able to juggle it all is crucial to the job
Positive can do attitude and highly analytical; enjoys challenges
Excellent communication skills verbal and written
Ability to manage multiple stakeholders internal and external
Detail oriented and comfortable working with large data sets
Proven track record demonstrating an aptitude to analyse trends, compile data into comprehensive reports, and making recommendations based off findings
Excellent communication skills written and verbal with an ability to convey complex information to a broad audience
Proven knowledge and effective use of MS office applications
Demonstrated high level of proficiency in CRM, MS office (advanced Excel), SQL and Tableau (or similar)
Strong interpersonal skills with ability to work independently and within a team
Committed to diverse workforce and inclusivity
5 days work week (Regular working hours)
Singapore office is at walking distance from nearest MRT (Labrador Park)