ResponsibilitiesThe Product Manager - CRM Solutions, is an internal facing role reporting to the Global Head - CRM Product & Engineering, partnering with sales teams to ensure that our in-house CRM is optimally used to drive sales and support business needs globally.
Leveraging your expert knowledge of CRM system architecture, you'll work hands on in a fast paced environment to provide solutions and actionable recommendations to develop TikTok's proprietary CRM into an enterprise grade, market leading platform.
You'll work alongside a global team of product managers located in TikTok's major markets to build innovative sales, marketing and analytics tools to increase user adoption and satisfaction.
Bold, thought leader in the CRM technology space, passionate about building a proprietary CRM.- Extensive experience scaling CRM platforms, any of : Salesforce, SAP, Oracle, Microsoft, etc.
Can elaborate on your personal 0 ->
1 Product experiences.- Deployed products on an international stage, learned from your mistakes.- Ability to work on an international team to solve problems in a dynamic, energizing environment.
Exceptional at explaining ideas, concepts and complex architecture. Responsibilities- Owner of the success of the CRM and other internal inhouse system applications- Create compelling recommendations for feature development or changes through data backed analyses and user insights- Actively participate in processes optimization and sales policy discussion to help internal team with appropriate consulting solutions and related online functions- Develop and deliver innovative custom solutions, introducing concepts and roadmaps to key decision makers and senior management to address their business issues and needs- In charge of managing and handling daily requirements / issues from end users- Coordinate and lead the entire solution cycle through close collaboration with other platform product teams.
QualificationsRequirements- Bachelor degree or equivalent product or engineering experience- 5+ years of experience- Thoroughly familiar with all standard CRM functionality across Lead to Compensation pipeline.
Thoroughly familiar with implementing Ad Sales methodologies in a CRM.- Essential knowledge about finance management.- Understanding the unique business requirements of internal users, and translating / presenting those needs into a compelling vision and roadmap.
Solid oral, written, presentation and interpersonal communication and relationship skills.- Willing and able to travel occasionally Preferred Qualifications- Experience working with international teams across timezones- Field experience preferred