Product Manager, CRM
TikTok
Singapore
6d ago

ResponsibilitiesThe Product Manager - CRM Solutions, is an internal facing role reporting to the Global Head - CRM Product & Engineering, partnering with sales teams to ensure that our in-house CRM is optimally used to drive sales and support business needs globally.

Leveraging your expert knowledge of CRM system architecture, you'll work hands on in a fast paced environment to provide solutions and actionable recommendations to develop TikTok's proprietary CRM into an enterprise grade, market leading platform.

You'll work alongside a global team of product managers located in TikTok's major markets to build innovative sales, marketing and analytics tools to increase user adoption and satisfaction.

  • Bold, thought leader in the CRM technology space, passionate about building a proprietary CRM.- Extensive experience scaling CRM platforms, any of : Salesforce, SAP, Oracle, Microsoft, etc.
  • Can elaborate on your personal 0 ->
  • 1 Product experiences.- Deployed products on an international stage, learned from your mistakes.- Ability to work on an international team to solve problems in a dynamic, energizing environment.

  • Exceptional at explaining ideas, concepts and complex architecture. Responsibilities- Owner of the success of the CRM and other internal inhouse system applications- Create compelling recommendations for feature development or changes through data backed analyses and user insights- Actively participate in processes optimization and sales policy discussion to help internal team with appropriate consulting solutions and related online functions- Develop and deliver innovative custom solutions, introducing concepts and roadmaps to key decision makers and senior management to address their business issues and needs- In charge of managing and handling daily requirements / issues from end users- Coordinate and lead the entire solution cycle through close collaboration with other platform product teams.
  • QualificationsRequirements- Bachelor degree or equivalent product or engineering experience- 5+ years of experience- Thoroughly familiar with all standard CRM functionality across Lead to Compensation pipeline.

  • Thoroughly familiar with implementing Ad Sales methodologies in a CRM.- Essential knowledge about finance management.- Understanding the unique business requirements of internal users, and translating / presenting those needs into a compelling vision and roadmap.
  • Solid oral, written, presentation and interpersonal communication and relationship skills.- Willing and able to travel occasionally Preferred Qualifications- Experience working with international teams across timezones- Field experience preferred
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