Mgr Operations
ACI Worldwide
2d ago


Develops, implements and oversees the use of consistent administrative processes and systems (i.e. across assigned staff, geographies and sales teams and maintains data integrity on assigned systems.

Manages a team which supports the sales staff and oversees, monitors and coordinates compliance to sales processes and best practices within their assigned team.

Collaborates with legal, product management, finance, marketing, delivery and sales channels to establish policies and procedures which result in the accurate creation of proposals, contract pricing data, and contract terms.

Provides extensive data analysis and reporting to senior management.


Standard work environment

Majority of time spent on PC (Phys. Req.)

Limited domestic and international travel may be required


Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.

Oversees the operational systems, processes and policies in support of the sales organizations mission. Specifically, supports better sales management reporting, information flow and management, and business process.

Tracks, analyzes and consolidates sales performance, sales forecasts and pipeline activity for assigned geographies and sales teams.

Partners with business leaders to create and implement pricing models and tools for assigned products. Maintains and coordinates fixes and enhancements to pricing support tools.

May coordinate pricing and support tools training for assigned products, including owned and third party products.

Develops, implements and ensures the use of consistent and compliant administrative processes and systems across assigned geographies and sales teams.

Maintains data integrity on assigned systems. Oversees, monitors and coordinates compliance with Sarbanes Oxley requirements, company policies and other applicable regulations within assigned sales area.

Continuously seeks new ways to improve processes for sales and other departments by developing and implementing new initiatives.

Communicates and works with other departments to solve problems with internal sales and marketing processes.

Collaborates with legal, product management, finance, marketing, delivery and sales channels to facilitate the accurate creation of proposals, contract pricing data and contract terms.

Perform other duties as assigned.


Previous sales support experience and technical aptitude highly desired.

Job Posting Information Mgr Operations

Knowledge, Skills and Abilities

  • Excellent analytical and problem solving skills.
  • Excellent oral and written communication skills.
  • Independent decision making skills.
  • Strong planning and organizational skills.
  • Proficient PC skills with knowledge of word processing, spreadsheet, database, communication and business applications such as those included in the Microsoft Office suite.
  • Proficient with Ability to program in Salesforce environment will be an advantage.
  • Ability to work under pressure.
  • Ability to effectively collaborate with sales management, sales, services, legal, product management, marketing, customer management, and finance staff.
  • Has some contact with other staff throughout the organization.



    Bachelor’s degree in a business-related field or equivalent experience.

    5 years experience in Business Operations and / or Financial Management.

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