We are seeking an experienced Application Support Analyst within ICG Treasury and Trade Services Production Support organization.
The teams provide Level 2 support for applications within High Value - Global Payments, Receivables and Wholesale Cards Technology.
They manage the day-to-day availability of the applications and ensures issues or status updates are accurately communicated to business users.
The candidate must have strong application support and technical skills and be successful in their endeavors, great teamwork and team building skills, mentor junior resources and have sound character and interpersonal skills.
The ideal candidate should be technically astute, well organized, proactive and be comfortable discussing issues with business and technical users at all levels.
They also need to possess good multi-tasking skills and be process orientated.
Key Responsibilities :
Functional Responsibilities :
Expand, modify and improve Payments system to test, maintain, and monitor systems and programs to support the corporate and retail banking businesses.
Ensure that the Faster payments system applications are available and supported in line with the defined system service level agreement.
Primary focus areas will include promoting stability and quality of support services in line with our regional strategy and technology management policies, as well as day to day operation and oversight for the various applications operating in the region and globally.
Able to analyse complex problems / situations and to propose simple solutions
Communicate complex technical issues to business users in a language they understand
Promote effective knowledge management across the Global Production Support Teams
Help to define, record and execute application disaster recovery plans and procedures
Collaborate effectively with cross functional stakeholders, sharing information and knowledge effectively Business Knowledge
Learn the fundamentals of the supported business areas and Translate business issues into technology requirements
Effectively communicate and interact with infrastructure and supporting technology groups across a distributed Unix / Linux environment to drive problem resolution and service levels.
Work closely with 1st level support teams and work as part of the 2nd level support team to ensure team is meeting the business’ requirements.
Follow through to ensure each problem is resolved according to SLA.
Effectively communicate issues and status updates with business users, development teams and Support Lead.
Liaise with users; business sponsors; and other AD groups.
Application Support Experience :
Experience working in a support environment
Experience in Systems analysis of funds transfer and corporate payment applications.
Experience in supporting a Production Support or Operations group in a high availability / mission critical environment.
Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise.
Leadership skills :
Ability to produce clear, concise reporting
Exceptional strategic analysis, problem solving, issue resolution and decision making skills
Strong time management skills
Experience working within an on-shore / off-shore support environment
Ability to build strong relationships in a multi-cultural environment across all levels within IT
Knowledge of UNIX
Experience writing Shell scripts
Technical understanding of Oracle 11G, SQL and PL / SQL programming.
NDM, SFTP, MQ & TIBCO
Ability to learn new skills quickly with little supervision and work in a team environment
Experience working on a multi-client delivery team
Excellent communication and interpersonal skills
Efficiently and effectively manages work, time, and resources
Ability to handle high stress and pressure situations
Strong problem solving and program execution skills
Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner
Delivery focused, Process oriented and Attentive to detail
About Citi :
Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide.
Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-
class products and solutions, and unparalleled access to capital and liquidity.