Sales & Education Coordinator, Clinique, Aramis Designer Fragrance, Lab Series, Travel Retail APAC
THE ESTÉE LAUDER COMPANIES
Central Singapore, Singapore
27d ago

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  • The Estée Lauder Companies Global Jobs

    GLOBAL JOBS

    The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

    Where location What job title, keywords

    The Estee Lauder Companies Sales & Education Coordinator, Clinique, Aramis Designer Fragrance, Lab Series, Travel Retail APAC in Central Singapore, Singapore

    Sales & Education Coordinator, Clinique, Aramis Designer Fragrance, Lab Series, Travel Retail APAC

    Brand : Estée Lauder Companies Corporate Departments

    POSITION SUMMARY

    Maximize the Brand’s retail sales for the region and ensure the highest Brand standards at each counter

    Good management of stock inventory and visual merchandising

    Efficient management of daily counter operations

    Coordinate and execute all promotions, launches and special events, monitor progress and analyze final results with ASM

    Ensure Consultants portray the highest standards of Clinique image at all times

    Be an example to Generic Staff and Retailers for Clinique, participate actively in Retailer discussions

    Develop and supervise the Sales force

    Inspire, grow and motivate Consultants to achieve individual and team sales target, through counter coaching, modeling selling skills and strengthening product knowledge

    Plan, implement and monitor incentive programs for Consultants and generic staff where necessary

    Hire, orientate and ensure new Consultants are able to perform basic expectations of the job

    1) Sales

    Review sales targets and performance of each door and then focus on top doors on a monthly basis with Area Sales Manager (ASM)

    Analyze performance of business vs. sales objectives, shop trend and competition

    Generate sales reports

    Ensure brand and counter image as well as visual merchandising are in line with brand standards and philosophy

    Coordinate and execute the setup of all promotions and all in-store programs and activitie

    Monitor and identify marketing potential for new and existing products

    Provide feedback on marketing opportunities, store and competitor activities and identifymarketing potential for new and existing products

    Provide input for product ordering, product mix and assortments

    Resolve stock issues and coordinate with retailers and warehouse to solve problems

    Raise no-charge product orders

    Ensure Consultants are aware of the marketing and promotional calendar, marketing, VM and sales support available each month

    Monthly meetings for top door

    Give direction and specific instructions to Consultants on how to do their jobs to achieve their sales goals (can be individually addressed depending on each Consultants’ strengths and weaknesses)

    Assist ASM in the recruitment of Consultants and ensure sufficient staffing coverage for the counters

    Place orders for uniforms of Consultants, as well as handle staff purchase orders

    Ensure Consultants abide by Clinique’s Clean and Simple Grooming Guidelines

    Evaluate the performance of Consultants monthly through Clinique’s TR key performance indicator (KPI) and to work closely with the Education Managers to develop and take the necessary action step to improve performance

    Develop strong working relationships with key store personnel and generic staff to ensure Clinique is on their list of priorities

    2) Counter Coaching

    Conduct 4 Counter Coaching modules (agreed upon with Education Manager) per season. Follow up coaching experience / business results to EM and ASM (within 10 days)

    Conducts 10 Lab Coat days per season focusing on Consultant Behaviors / Service

    Identify and overspend time with Top-Performers and Top-Doors

    3) Orientation / Classroom training

    Conduct on-counter or off-site orientation and elementary product training for new Consultants (unitl formal training is organized by the Education Managers)

    Coordinate with Affiliate or conduct IAC training for new hires

    Conduct generic staff training in C (or B) doors

    REQUIREMENTS

    Diploma in Business Administration with a minimum of 3 years’ working experience or a general degree with a minimum of 2 years’ relevant experience, preferably in the travel retail industry

    Good organization and communication skills

    Good presentation skills

    Proficient in MS Office suite (especially Excel and PowerPoint)

    Proven sales track record

    Bilingual in English and another Asian language (knowledge of Mandarin would be advantageous)

    Willingness to travel (Up to 50%)

    Travel : Yes, 50 % of the Time

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