Customer Application Specialist
Versum Materials
AS, SG, Jurong East
10h ago

Versum Materials, a part of the Performance Materials business of Merck KGaA, Darmstadt, Germany, is a best-in-class electronic materials company providing high-

purity chemicals and gases, delivery systems, services and materials expertise to meet the evolving needs of the global semiconductor, display and LED markets.

Derived from the Latin word for "toward," the name "Versum" communicates the company's deep commitment to helping customers move toward the future by collaborating, innovating and creating cutting-

edge solutions. A global leader in technology, quality, safety and reliability, Versum is one of the world's largest suppliers of next generation CMP slurries, ultra-

thin dielectric and metal film precursors, formulated cleans and etching products, and delivery equipment that has revolutionized the semiconductor industry.

Versum Materials operated for more than three decades as a division of Air Products. An independent company since October 2016, Versum has annual sales of about US$1.

1 billion, 2,200 employees and 14 major facilities in Asia and in North America. It is headquartered in Tempe, Arizona, United States.

Customer Application Specialist - CMP Purpose This position is responsible for the successful adoption and ramp-up of Versum Materials (VM)’s CMP products to leading semiconductor customers in South East Asia(SEA).

Since the customer applications specialists are the primary interface with the customers for the business, this role also has a window into future needs that must be understood to fill our new product development pipeline and meet the next generation performance requirements.

This role must work closely with the CMP marketing managers, account managers as well as our global application team, especially those in Asia.

Critical to success in this position is the capability to deliver to our customers the best in class VM value from the integrated CMP slurry and clean product solution coupled with strong local application supports while assuring alignment with the business strategy.

Nature and Scope This position is based in Singapore. The incumbent will have overall responsibility for the product introductions and testing with SEA based semiconductor customers.

Critical to the success in this position is developing deep and lasting relationships with key representatives within our strategic customers and OEM partners both up and down their organizations.

The role will support post CMP cleans and CMP slurries. The Customer Applications Specialist will be responsible for the following :

A deep understanding of the electronics industries, specifically looking for projects with post CMP cleans and CMP slurries.

  • Developing close and lasting relationships with strategic customers and development partners. It is critical that these relationships be established in the process engineering teams where process development occurs.
  • Identify and develop new relationships that further advance the opportunities for new electronics material development in region, collaborate with local consortia and develop technical connections within the regional semiconductor base
  • Develop and execute on plans for promoting existing and new products in the business portfolio to accelerate revenue generation
  • Assist the Marketing Team with developing strategic customer product plans to support an increase in the velocity of new product introductions
  • Manage project timelines for customer engagements requires strong customer and project management skills with attention to detail and the ability to manage expectations
  • Participation in ongoing applications and product specific training
  • Align closely with our sales team and regional distributors for customer communications
  • Support new product rollouts and broad product launches to key strategic customers
  • Facilitate the scheduling and topics for technology exchange meetings at both the management and working levels PRINCIPAL ACCOUNTABILITIES This position is accountable for the following : 1.
  • Technical applications specialist is responsible for the promotion of products to customers and securing new process of record (POR) wins within the advanced materials portfolio to accelerate growth in the business that aligns with the business strategy.

    2. Customer applications specialist is responsible for close customer engagement, quick response for urgent requests, ongoing technical support and to act as a liaison between customer and marketing team.

    3. Clear communication within project team to identify key product needs, customer requirements and align project schedules both internally and with the customer.


  • Bachelor degree or higher, preferably in chemistry, material science or engineering. Strong technical background in semiconductor industry, specifically in CMP.
  • Experience of CMP slurry qualification project is a plus.
  • At least 5 years of experience in the semiconductor space, specifically CMP process and tools. Prior experience in hands-
  • on operation of CMP tools including recipe development and process optimization for device integration is highly desirable

  • Proven ability to develop customer and / or technical relationships
  • Broad knowledge and knowhow of semiconductor materials and processes, especially in the content of Fab operation and material qualification.
  • Proven track record and previous experience in technical marketing, project management and business development and execution is a plus
  • Willing and able to make frequent business travels is required, expected travel would be 20% of time, depending location and customer needs
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