Responsibilities : Provide excellent customer care at all times maintaining friendly and courteous demeanour Adhere to standard operating procedures to ensure continuity of service : answer, screen and forward incoming calls, including assist in making overseas calls.
responds in a professional and courteous manner to customers over the phone and walk-in direct the visitors and allocate room to expected arrivals ensure that all transactions and documents are handled diligently.
assist in meeting room bookings when approached by staff Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a satisfactory level of quality customer service.
Build strong relationship and liaise with other departments when required.. Performs other duties as assigned, requested or deemed necessary by management.
Requirements : Proven work experience as a Receptionist, Front Office Representative or similar role. Pleasant personality with a customer service attitude.
Good telephone etiquette and verbal communication skills.
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