Technical Project Manager, Technology Infrastructure
ALEXANDER MANN BPO SOLUTIONS (SINGAPORE) PTE. LTD.
SG, SG
1d ago
source : GrabJobs

About Bank of America :

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries.

In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients.

We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities.

Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Infrastructure Technology Organization :

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.
  • Position Description

    Background : Technology Infrastructure (TI)

    Supports for End to End Technology for programs and projects. Performs project management responsibilities relating to information technology implementations, upgrades, conversion and recovery.

    Role has direct and matrixed execution responsibility across all technology organizations as well as LOB Portfolio / Program Manager on the business side for delivering the program / projects.

    Manages multiple projects or a single major project. Partners with Program and Project Managers and SMEs to create business requirements for technology solutions.

    Assists with technology estimates, manages low to moderate complexity technology solutions for projects to a full-scale deployment in a live environment.

    Manages to timelines and communicates project status and has matrix management responsibility. Build positive give and take relationships with stakeholders.

    Use the right questions and tools to uncover root causes to business challenges, identify opportunities, and make recommendations.

    Typically requires 5-7 years of applicable experience.

    The Technical Project Manager (TPM) manages small to large scale technology projects or multiple smaller scale projects through all stages of the life cycle, ensuring on-time, quality delivery.

    Leads the team of Engineers thru the project life cycle to Design, Build and Deliver infrastructure or middleware components on an agreed upon time line.

    The TPM provides oversight of task delivery for various components of infrastructure service solutions / delivery including network connectivity, midrange server build, virtual server build, storage, performance / capacity planning, and monitoring of infrastructure health.

    The TPM will coordinate with key delivery teams responsible for Test Environments Management, Production Release Management, Performance testing and Capacity Management plus other teams to deliver Pre Prod and Production infrastructure in the environments.

    Key Responsibilities

  • Manage small to large scale technology projects or multiple smaller scale projects through all stages of the life cycle, ensuring on-time, quality delivery
  • Works closely with Design Team Lead to define project requirements and impacted engineering teams
  • Engages Engineering and other resources onto the project / builds the project team
  • Creates and Manages project schedule / work break down structure, tasks and Milestones delivery list
  • Host Weekly project team meetings to review and execute plans
  • Identifies and documents schedule risk and creates mitigation plans
  • Identifies and documents schedule or resource issues, or watch items
  • Generates weekly status reports covering project progress
  • Completes required documentation or system work request needed for planning and procurement for infrastructure products and services
  • Demonstrates an understanding of customer’s tactical goals and effectively participates in the development and implementation of business solutions
  • Manages project risk through comprehensive mitigation assessment and planning techniques
  • Actively manages the work efforts of multiple functional resources through the project plan
  • Establishes basic scope control procedures
  • Develops documentation; monitors and reports project status; assesses the effectiveness and accuracy of documentation
  • Initiates and maintains reporting relationships with project stakeholders including team members, peers, managers, customers, vendors, and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects;
  • gathers input and feedback

  • Analyzes and reports project status and research information; monitors project performance to maintain the quality of services, deliverables, and content
  • Effectively assists in directing both internal and external resources to achieve business solutions within project guidelines
  • Collaborates and communicates with other project managers and leaders to coordinate cross-project initiatives and activities
  • Identify and eliminate obstacles to solution plans, business goals or implementation
  • Weekly Project Status reporting : Accomplishments, Upcoming 30 day deliverables, Current Issues & Mitigation plans. Risk to project schedule, funding
  • Key Requirements

  • Excellent organizational and communication skills
  • Detail oriented
  • Team building - Ability to build a project team and keep the team focused and on task
  • Technical background in infrastructure project management or project management.
  • Proficiency in tools such as - Microsoft Project / Project Plan creation and management, Microsoft Word, Excel and PowerPoint
  • Demonstrated ability to work as part of a team
  • Experience managing budgets and forecasting
  • Ability to manage and communicate effectively with stakeholders
  • PMP or other Project Management certification (e.g. Prince2)
  • Desired Job Skills

  • Experience working in some manner within at least one of the following portfolios.
  • Office Premises Migration / Upgrade
  • Hosting Services Deployments
  • Datacenter Changes / Upgrades
  • Security / Firewall Architecture
  • Workspace Services Deployment Methodologies
  • Load Balancing Architecture & Methodologies (Workload Management, WIP, VIP, F4, etc.)
  • Understanding of Middleware / Database Builds
  • Strong project management and leadership qualities; accustomed to manage multiple projects at one time with the ability to work in a fast paced, dynamic environment
  • Working with Engineers to purchase, build, and certify hardware and network connections, submit Firewall changes, and update SOR (System of Record) for servers, changes
  • Working closely with application and infrastructure technology teams to gain consensus and approval of each phase of the project lifecycle
  • Manage stakeholder expectations as well as change control process
  • Coordinate system deployments with task such as requirements gathering, labor and capital estimation, forecasting, design and WBS management
  • Build MS project plans based on resource input for task, sequence and duration
  • Experience working with multiple Engineering teams to deliver infrastructure / hardware solutions for our Software Technology partners
  • Ability to build a project team, and identify the team members, their roles, and understand the delivery task for each team member
  • Leverages excellent written communications skills to complete project related documentation as well as present project status to management
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