Job Responsibilities :
Customer Service (25%)
Handle feedbacks and issues raised by customers and drivers via calls or emails
Ability to communicate well with customers, drivers and co-workers
Able to handle feedbacks and complains and solve problems
Administrative Duties (25%)
To ensure KPIs are met and not limited to any task assigned by HOD Manager or Supervisor
To support the Manager in daily operational issues where applicable
Excellent organizational and time management skills
Coordinating & Managing Drivers / Staff (50%)
Coordinate and schedule daily activities with drivers to ensure all delivery activities
are carried out in a timely manner ( Point to Point / Time Slot Delivery )
Supervise customer service executives, manage vendor drivers and riders to ensure smooth execution of daily operational activities (ensure they know the schedule, keep to the SOP delivery time frame, perform well in their tasks)
Ensure the compliance of safety policies and standard operations procedures
Deployment and training of new drivers where applicable
Job Requirements :
Minimum 4 year(s) of working experience in a managerial role of non-related field or 3 years of working experience in related field is required for this position
Strong time management skills
Meticulous and detail-oriented
Ability to communicate with all partners via calls and emails
Ability to complete multitask within given timeline
Working Schedule :
Working Hours : Monday to Friday and Saturday.
9am to 6pm (Mon to Fri)
9am to 1pm (Alternate Sat)
Able to start work within a short notice will be an added advantage
Salary range is $3,000 to $3,500
Attendance Incentive of $300 monthly for good attendance!
OT Payable and many more attractive allowances and incentives!
Casual wear environment, jeans, tees, covered shoes e.g. sports shoes preferred!
Working location at Toh Guan Road East
Kindly note that Pre-Employment Screening will be performed to verify candidate's working experience and qualifications before being hired. *
Interested applicants are welcome to forward their resume via Apply Now! We regret that only shortlisted applicants will be notified.