IT Support Engineer
Ninja Van
Singapore, Singapore
3d ago

Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 10,000 merchants and deliver more than 8 million parcels a month across six countries.

In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts.

Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.

But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Roles & Responsibilities

  • Maintain and proactively improve the IT infrastructure of the company to avoid disruptions to operations. The infrastructure covers office equipment like personal computers, network, printers, and ops-related equipment like warehouse scanners, CCTV, GSM modems etc.
  • Source, procure and maintain inventory of the necessary hardware.
  • Support and administer third party software and SaaS services such as Google Apps, Zendesk, Nexmo, HR / finance systems etc.
  • Provisioning and deprovisioning employees.
  • To perform other related duties as required to support users and business.
  • Requirements

  • At least 2-3 years experience in an IT Support or System / Network Admin role.
  • Linux, Mac and Windows sysad skills.
  • Bachelor’s degree in Computer Engineering or related field or equivalent working experience.
  • Excellent written and verbal communication skills. Comfortable communicating in person and via phone / email with peers, management and vendors.
  • Customer-focused - proactively seeks out, understands and responds to the needs of users.
  • Excellent troubleshooting, problem-solving and analytical skills.
  • Relevant certifications is a big plus.
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    In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.

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