IT Service Desk Engineer
Jobster Pte Ltd EA License No: 06C5060
Singapore, Singapore
2d ago
source : CareerBuilder

Responsibilities :

  • Helping provide first level of support for customer and system incidents and requests using basic technical and service knowledge.
  • Assisting in assuming initial ownership for the coordination, investigation and documentation of customer and system incidents.
  • Assisting in the initial level of diagnosis of problems and incidents and helping in resolving them when appropriate.
  • Assisting in interpreting problems or errors at a basic level and helping in the assessment of risks of events and escalating appropriately to protect client services.
  • Helping ensure proper documentation for all problems, incidents and requests.
  • Helping follow up on incidents to ensure customer satisfaction.
  • Helping monitor issues until they are closed. Requirements :
  • Minimally 6 months of relevant experience
  • Nitec and above in IT
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