Head of Merchants (Sales & AM)
4d ago

We are Grabbing the job detail for you

Get to know our Team :

Dynamic team who provide you the environment to grow and better career.

Get to know the Role :

We are looking for a strong Head of Merchants, GrabFood Singapore, to drive strategic growth and accelerate the merchant acquisition effort across Singapore, while successfully leading a diverse team.

To perform this role well the candidate will need to have strong communication skills, attention to detail, the ability to create and follow sales & pipeline management processes, a track record of solid sales leadership and driving high business growth

Food as a business vertical, is the #1 priority for Grab right now. With multiple possibilities around F&B ecosystem, GrabFood will disrupt the way we think, discover, order & pay for our food.

We're only 8 months in and are growing at breathtaking pace!! This a rare opportunity to join the pioneer team of leaders of a hyper-

fast growing business and play a significant part in shaping the future of GrabFood Singapore (and the food industry itself)

The day-to-day activities :

Sales Leadership : Lead, coach and mentor a high achieving group of sales teams by implementing a customer-centric based mode of working.

Own sales quotas to ensure revenue targets and critical milestones for monthly / quarterly / annual periods are consistently met or exceeded.

Provide regular sales reports and forecasts and set clear performance metrics for your teams.

Sales Strategy : you will be the owner of the sales strategy, both for acquisition and growth and accountable for all sales planning and achievement of the overall sales team’s assigned revenue targets.

Be responsible for growing the business by identifying future sales growth areas for existing and new partner merchants.

Pipeline Management : Own and oversee the sales pipeline for all new prospects and merchants at every stage of the sales funnel.

Setup and implement clear guidelines for pipeline management for your teams to diligently track qualified prospects.

Merchant Success : Nurture and expand GrabFood relationship with top priority merchant accounts and decision makers. Ensure you and your sales teams understand merchant pain points and provide the right solutions.

Be extremely organized, and bring a high level of attention to detail and efficiency while working under tight deadlines and on multiple initiatives simultaneously.

Account Management : Lead the functional P&L for Account Management by actively managing partnerships with key accounts, being their P.

O.C. for GrabFood. Sustain and grow the partner relationships & translate it into growth in GMV & Revenue. Take ownership for Order, GMV, Revenue growth & NPS of GrabFood merchants in Singapore

The must haves :

Bachelor’s Degree (minimum) required. A Master’s degree is advantageous

Work Experience :

Candidates need to have at least 8-10 years of experience as a sales manager building and leading high performing sales teams in fast paced B2B companies.

Candidates with experience in successfully running business teams for high growth startups will also be considered

Experience managing people managers preferred

Demonstrable sales planning based thinking ability with excellent communication skills (verbal, written) and presentation skills is a must.

Strong interpersonal skills with an ability to effectively network within the industry and the overall Grab business. Direct connections to senior management and C-

level executives across Singapore will be advantageous.

People skills :

Committed and highly collaborative leader who can coach / mentor their sales & AM team while successfully establishing a healthy working culture based on Grab principles.

Ability to effectively manage and motivate a team to focus on the overall sales planning roadmap, pipeline management and high velocity sales to close multiple customer deals while ensuring client success.

Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment.

Should have a deep desire to excel and develop a career in a fast growing tech company. Should have demonstrated integrity and respect in the performance of their duties.

Proficiency in customer experience tools (CRM tools, reporting dashboards)

Excellent in data analysis (MS Office, Google Docs / Sheets / Slides), pipeline management and forecasting

Experience working with SFDC (Salesforce Dot Com) will be a plus

Get to know Grab :

Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people.

We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.

Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle.

We recently launched our fintech platform GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-

house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability.

Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam.

We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.

If you share our vision of driving South East Asia forward, apply to join our team today.

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