Telesales Representatives
Gigacover
Singapore, SG
3d ago
source : Glints

We are looking for an enthusiastic Telesales Representative to contribute in generating leads for our Business Development Team.

You will be responsible for fixing appointments over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills.

They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.The goal is to help the company grow by bringing in customers and developing business.

Responsibility

Contact potential or existing customers to inform them about a product or service using scripts

Answer questions about products or the company

Ask questions to understand customer requirements and close sales

Direct prospects to the BD team when needed

Enter and update customer information in the database

Follow us closely with customers with calls and emails

Go the extra mile to meet assigned sales quota and facilitate future sales

Keep records of notes and useful information

Requirements

Proven experience as telesales representative or other sales / customer service role

Proven track record of successfully meeting sales quota preferably over the phone

Good knowledge of relevant computer programs (e.g. CRM software) or excel

Ability to learn about products and services and describe / explain them to prospects

Excellent knowledge of English

Excellent communication and interpersonal skills

Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

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