We are looking for an enthusiastic Telesales Representative to contribute in generating leads for our Business Development Team.
You will be responsible for fixing appointments over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills.
They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.The goal is to help the company grow by bringing in customers and developing business.
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the BD team when needed
Enter and update customer information in the database
Follow us closely with customers with calls and emails
Go the extra mile to meet assigned sales quota and facilitate future sales
Keep records of notes and useful information
Proven experience as telesales representative or other sales / customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) or excel
Ability to learn about products and services and describe / explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints