Programme Director, CSS ICS Transformation & Remediation Programme
Standard Chartered
Singapore, Singapore
1d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. ROLE RESPONSIBILITIES

Cyber Security Services (CSS) is a critical function within Standard Chartered Bank operating under the overall purview of Trust, Data & Resilience in the COO organisation.

The CSS team is made up of cyber security thought leaders, who are accountable for the provisioning of a global set of cyber security services and products to maintain and continuously improve Bank’s cyber security posture in today’s ever-evolving cyber security landscape.

  • The CSS team protects the Bank from cyber security threats by delivering effective cyber security services, managing, and responding to security incidents to ensure, and support the continuity and growth of Bank’s business operations;
  • and meet the both internal and external stakeholders’ expectations across 70+ countries and territories, in which SCB operates.

    As part of the overall ICS TRP the CSS Programme requires an experienced Programme Director to be accountable for ensuring the successful delivery of the investments made by the CSS teams.

    The individual is accountable for all funded CSS security transformation and remediation efforts, ensuring that they are appropriately funded, resourced, prioritised, integrated, managed, and delivered across the Group.


  • Provide leadership and oversight by setting the execution strategy to ensure the successful delivery of security programs and aligned with Bank’s strategic direction.
  • Provide oversight, governance and monitoring and work with various project portfolios’ delivery owners to course correct the component projects and activities within each workstream required to deliver the programme objectives and ensure mobilisation of work to deliver each of these within agreed timeframes and budget.
  • Recommend any additions to the programme and / or changes to the annual objectives for approval with sounded reasoning to Global Head, CSS for decision making.
  • Work closely with CSS MT, TDR MT, Group Operational Risk, Risk & Compliance, and Group Internal Audit to ensure delivery of projects is meeting the risk reduction targets, business benefits, and CSS capability uplift and maturity targets set out in the programmes.
  • Work with the CSS MT to identify additional components of the programme that may be required in response to changes in regulatory expectations and ensure such components are prioritised and initiated.

  • Maintain strong stakeholder engagement with COOs and other business representatives, Regional and Business Heads of ICS, Technology Services MT, T&I MT, CISRO, Risk & Compliance, and Group Internal Audit to ensure alignment across stakeholder groups in conjunction with digital transformation efforts within the Bank.
  • Provide ongoing reporting of projects deliverables against the milestones and timelines to key stakeholders and escalate any blockages to progress to ensure Senior Management are briefed and necessary informative decision is made in a timely manner for the success delivery of the CSS Programmes.

  • Agree and deliver direct sourcing and cost targets for CSS Programmes.

  • Ensure the CSS Programme function and its component parts are adequately resourced and staffed by an appropriate number of competent staff to ensure the successful delivery of the funded programmes.
  • Exercise good people management in the areas of resourcing, talent development, performance management, learning and development and engagement.

  • Deliver the component parts of the CSS Programme to satisfy the Group's ICS TRP uplift objectives.
  • Ensure that the CSS Programme function is managed in accordance with the Group's project management standards and that programme risks and issues are identified, escalated, and addressed as appropriate.
  • Manage the programme professionally and efficiently, closely tracking timeline commitments for provision of information and action plans, and for validation of actions taken.

  • Establish appropriate programme governance oversight, including Programme Steering Committees, Project Working Groups, and Change Review Boards
  • Establish strong programme management controls, including :
  • Project planning, tracking, and reporting
  • Programme change control
  • Resource management
  • Risks, issues, and dependencies management
  • Vendor management
  • Benefits assurance
  • Business change management
  • Provide reporting to appropriate risk committees on the evolution and progress of the CSS Programme, and regular status updates for reporting to the Board and Group Management Team.

  • Display exemplary conduct and live by the Bank's Values, Valued Behaviours, and Code of Conduct
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.

  • Lead the CSS Programme team to achieve the outcomes set out in the Bank's Conduct Principles.
  • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
  • Key Stakeholders

  • Global Head of CSS
  • CSS MT
  • Global Head Governance & Change, CIO
  • TDR MT
  • Chief Information Security Office
  • Head, Operational Risk Information Security
  • Key Business Stakeholders including : All Business and Function COOs
  • Head, Audit Information Security & Cyber

  • Experienced ICS professional with an ability to align a programme with a Bank’s key ICS risk frameworks
  • Proven track record in leading and delivering ICS-related or technology-related transformation programmes that are of a similar profile in scale, scope and risk (highly complex, global, pan-bank, multi-year programmes)
  • Experience in balancing regulatory and policy requirements with rapid delivery
  • Ability to work with diverse stakeholders, including Business, Technology, Risk, Finance and Operations
  • Strong sense of personal ownership and responsibility in accomplishing the organisation’s goal. Personal authority based on established trusted relationships and ability to provide advice and programme direction which is respected at the most senior levels of the Group
  • Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and the policies, procedures, and processes through which financial crime risks are addressed throughout the Group
  • Experience of developing a people strategy, influencing relevant stakeholders and decision makers, and executing decisions efficiently and consistently
  • Ability to both assess strategic priorities and to focus on detailed aspects of a programme to drive effective delivery
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