5+ years professional experience in product management or related discipline
Project Management skills & experience required; PMP a plus
Proven ability to manage to deadlines
Ability to identify potential challenges / roadblocks in advance and offer potential solutions, a pro-active approach
Independence, attention to detail, and out-of-the-box thinking
Ability to deal with ambiguity
Excellent communication (verbal and written) and presentation skills
Understanding of Apple’s upstream and downstream systems
Possess a moderate level of system and technical proficiency (e.g. SAP, Filemaker Pro etc)
Excellent organizational and documentation skills
You will focus on innovating the AppleCare product line through the development of new features and the creation of exceptional customer experiences.
You will drive assessment and due diligence discussions and project manage launches. You will be driving initiatives in APAC.
Flexibility required to also suit EMEIA and AMR working hours as many projects members are based in the EMEIA / USA. Travel whilst not extensive, will be required both within APAC and AMR.
Essential Duties and Responsibilities :
Utilize multiple methodologies to launch products and drive enhancements throughout the lifecycle. Performs Post Mortem.
Lead product / project lifecycle including strategy, objectives, timelines, cost models, product definition and project plans.
Own all aspects of new product development and launch in region, collaborate with internal partners to ensure that strategy is aligned with the goals of AppleCare, product marketing, finance and Operations.
Build strong relationships to successfully influence and manage escalations.
Develop regional product launch schedules to ensure NPI readiness.
Manage project risk throughout the life of the product launch.
Own end to end product life cycle including concepts, innovation, launch & sustaining
Craft new business models as appropriate & manage risk assessment.
Own process improvement and develop solutions that target root causes.
Represent the business in formal business requirement writing
Key partner working with IST and BPR through the design, development, testing, cutover and production phases
Education & Experience
Requires a minimum of 5-7 years of professional experience with a Bachelor’s degree; or 3-5 years and a Master’s degree.