Ads Integrity Operations
3d ago
  • Responsibilities1. Learn and understand internal & external customers' requirements, key focuses, pain points and opportunities;
  • 2. Build up and standardize service management mechanism and process for ads integrity team; 3. Set up realistic and stretching service goals and KPI metrics, keep tracking and driving for consistent and solid service performance;
  • 4. Seek for improvement opportunities by deep diving the customers' requirement and feedback, work with operation manager & quality manager to drive for short-term and long-term resolution;
  • 5. Closely collaborate with strategy team, product BP, system PMO, policy team, and other key stakeholders to keep enhancing the customer satisfaction.

  • Qualifications1. Bachelor's Degree or equivalent education / experience, advanced degree is preferred; 2. 5+ years' working experience on quality management role in a major tech or media company, ads or content safety related experience is a plus;
  • 3. Fluent English in both written and spoken; other language is a plus; 4. Deep understanding of service management and service delivery;
  • 5. Customer oriented, good listening, smart balance with business management and operation perspective;6. Good information analysis and interpret capability.

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form