Xchanging is a business process and technology services provider and integrator. Listed on the London Stock Exchange (LSE : XCH), we have over 8,500 employees in ten countries, providing services to customers in 48 countries.
We specialize in Insurance, Financial Services, Technology and Procurement, with processing skills and capabilities applicable to other vertical industry and market sectors.
We also provide IT outsourcing services which are applicable across industries. We have a ten-year track record of innovation and reliable delivery, and anticipating and responding to our customers' needs.
Our service quality is reflected in the industry awards and world-class certifications we receive.
We continue to expand the services we offer to customers globally by firmly establishing presence in the Asia Pacific, while continuing our growth in the UK and Continental Europe.
We achieved several BPO & IT outsourcing projects in Kuala Lumpur, Malaysia, China and Singapore with major customers in the private and public sectors.
We extend our capabilities and domain expertise towards delivering an integrated solution of technology and processing, offering the benefit of large scale standard services.
Role : Project Manager - Application Development & Support
The Project Manager is responsible for establishing the application development team and ensuring that all the client requirements are catered.
He is also responsible for managing the team and ensuring the delivery of requirements within the timeline
Acting as an overall in-charge of the project execution.
Scoping, Business Process Study, Scheduling and Execution
Stakeholder Management, Project Progress Monitoring / Reporting
Risk Management / Mitigation
Release Deployment Planning and Support
Preparing & presenting project progress to Programme Manager / Group Head in weekly / monthly Project Progress Review meeting
Identifying resources required for the project and coordinate with the resource manager and other support groups for the same
Identifying problems, initiate and implement corrective and preventive actions
Interacting with customer and resolving issues faced by the customer.
Reviewing of estimation sheet and schedules
Ensuring compliance to Project Methodology in consultation with the QA Department or PMO.
Creating Project Risks Plan and Project Plan.
Providing innovative suggestions and solutions for various departments in the organization.
Ensure that the deliveries from the team members should meet the requirement specified and enable the customer to use the functionality.
Ensure implementation of best practices on knowledge management portal like PMO / share point and contribution in organizational activities like XPERT, Conducting trainings, knowledge sharing sessions, etc.
Vendor liaison, proposal reviews and finalization.
Reviews of requirements and functional documents
High level architectural governance and design
Skills / Experience / Qualifications required to perform the role
Degree Holder in Information Technology or any equivalent
Having 8 - 12 years’ experience in comparable roles
Proven experience in playing a lead role on application development & support teams.
Effective written and verbal communication skills as well as analytical ability.
Have experience in various technologies and platform
Good working experience in environment where teams are spread across different locations
Strong hands on large project / programme management background
Good technical documentation on application development & support solutions.
Ability to successfully work under pressure, flexible and willing travel if required
Personal competencies : The Values
Our corporate culture is built on six pillars;
Speed & Efficiency
We take these values seriously. We live by them. We bring them to life in our customer relationships