Store Manager
GONG CHA SINGAPORE PTE LTD
Singapore, SG
6d ago
source : JobShine.sg

Description

  • Atleast 19 years old
  • Complete store operational requirements by scheduling and assigning employees; following up on work performance
  • Maintain store staff by recruiting, selecting, orienting and training employees
  • Maintain store staff job results by teaching, counselling and disciplining employees; planning, monitoring and appraising job results
  • Ensure availability of products by maintaining inventories
  • Protect employees and customers by providing a safe and clean store environment
  • Maintain the stability and reputation of the store by complying with legal requirements
  • Determine marketing strategy changes by reviewing manpower cost and store sales records
  • Maintain professional and technical knowledge by attending educational workshops
  • Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
  • Contribute to team effort by achieving related sales target as needed
  • Maintain inventory by implementing ordering plans
  • Follow up on promotions throughout the year strategically designed to bring in more revenue
  • Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
  • Manage all controllable costs (manpower and stocks) to keep operations profitable
  • Manage stock levels and make key decisions about stock control
  • Ability to analyse sales figures and forecast future sales
  • Analyse and interpret sales trends to facilitate manpower planning
  • Deal with staffing issues such as interviewing potential staff and performance reviews, as well as providing or organizing training and development
  • Ensure standards for quality, customer service and health and safety are met
  • Ability to handle and respond to customer complaints and feedbacks
  • Organize special promotions, displays and events
  • Update colleagues on store performance, new initiatives and other pertinent issues
  • Tour the floor staff regularly, talking to colleagues and customers to identify or resolve urgent issues
  • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
  • Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
  • Prepares sales and customer relations reports by analysing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
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