Customer Service Officer, Call Centre #SGUnitedTraineeships
SG, Jurong, Tuas, SG
5d ago
source : GrabJobs

Traineeship Description

M1 Limited is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the on-going development of a superior workplace.

As a Customer Service Officer, Call Centre, you must have a passion for listening and interacting with people and technology.

You desire to deliver a great customer experience where you will fit right in with our team who aims to ensure that every customer is a happy one at M1.

Specific Responsibilities :

  • Provide personalised service to phone-in enquiries and feedback from customers
  • Provide immediate attention to customers' needs and follow-up with appropriate resolution
  • Build rapport with customers and to understand their needs
  • Technical Skills and Competencies Trainee will learn :

  • Gain first hand mobile and fixed communication products and service knowledge within the telecommunication industry
  • Learn how to upscale communication skills - the art of listening to understand before response
  • Learn how to mitigate and manage customers’ emotions in impromptu situations
  • Requirements :

  • Diploma holder
  • Effectively bilingual and articulate with a strong command of spoken and written English
  • Ability to build rapport with customers and to understand their needs within short time frame
  • Effective team player who like to work in a fast-paced and dynamic environment
  • Able to perform staggered shifts including weekends and public holidays
  • Traineeship Duration :

  • 12 months
  • Eligibility Criteria for SGUnitedTraineeships :

  • Singapore Citizen or Permanent Resident; and
  • a.Graduated or graduating in calendar year 2019 or 2020 from ITEs, polytechnics, universities, or other educational institutions (e.
  • g. private universities and overseas institutions); or

  • b.Graduated earlier from above institutions and completed National Service in 2019 or 2020.
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