M1 Limited is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the on-going development of a superior workplace.
As a Customer Service Officer, Call Centre, you must have a passion for listening and interacting with people and technology.
You desire to deliver a great customer experience where you will fit right in with our team who aims to ensure that every customer is a happy one at M1.
Specific Responsibilities :
Provide personalised service to phone-in enquiries and feedback from customers
Provide immediate attention to customers' needs and follow-up with appropriate resolution
Build rapport with customers and to understand their needs
Technical Skills and Competencies Trainee will learn :
Gain first hand mobile and fixed communication products and service knowledge within the telecommunication industry
Learn how to upscale communication skills - the art of listening to understand before response
Learn how to mitigate and manage customers’ emotions in impromptu situations
Effectively bilingual and articulate with a strong command of spoken and written English
Ability to build rapport with customers and to understand their needs within short time frame
Effective team player who like to work in a fast-paced and dynamic environment
Able to perform staggered shifts including weekends and public holidays
Traineeship Duration :
Eligibility Criteria for SGUnitedTraineeships :
Singapore Citizen or Permanent Resident; and
a.Graduated or graduating in calendar year 2019 or 2020 from ITEs, polytechnics, universities, or other educational institutions (e.
g. private universities and overseas institutions); or
b.Graduated earlier from above institutions and completed National Service in 2019 or 2020.