Purpose & Overall Relevance for the Organization :
Lead the Retail & Franchise functional capabilities within SEA. Design and drive SEA learning roadmap and lead the development and execution of annual learning plans that support Retail & Franchise functional capabilities.
Collaborate with Hub and Country teams to identify gaps and opportunities, conduct due diligence, design functional / technical / behavioral programs aimed at elevating the people capabilities and continuously assess and innovate the learning solutions.
Key Responsibilities :
Developing annual learning plans for Retail & Franchise, Wholesale.
Driving and managing learning programs like aGRU (SHINE), EMM(every moment matters), Global Alpha program, etc.
Customizing and prioritizing content locally to address market needs.
Driving SEA / APAC Retail & Franchise projects such as Model Store, MSP, BLR Training, TTT, Etc.
Driving the analytics and ensure that data is compiled from trackers / GROW, MSTR, MSP for 6 countries for SEA monthly training scorecard and Global training tracker for both ORT & FRS for training impact analysis and action planning.
Establishing ROI analysis tools to enable fact-based decision making.
Compiling each quarter’s product focus and key campaigns according to marketing calendar and SEA’s buy into Quarter Highlights poster for Sport Performance and Originals respectively for all countries.
Monitoring of all marketing / campaign drops calendar to ensure timeline of training adhered : Materials ready 4 weeks to launch-
date, training done 2 weeks to launch date across SEAPAC
Launching AREA and track use for ORT and FRS. Bi-weekly / Monthly tracking of all SEAPAC and Global digital platforms to ensure consistent and constant utilization through user analytics esp for Global platforms with paid licenses.
Tracking launch and progress status for all countries for 3 leadership programmes for Sup-SM as part of SICs up-skilling
Leading, coaching and developing in country sales trainer to ensure high quality performance. Facilitate best practice sharing across the markets.
Key Relationships :
In-Country training teams
SEA HUB Team (Finance, SCM, Product Planning, Marketing, Retail, Franchise, HR)
Country GMs / DTC Leads, In Country Marketing & retail teams
Global Sales Academy
APAC Sales Academy
Knowledge, Skills and Abilities :
Stakeholder management & Leadership exposure
Learning Management Experience (Design & execution)
Collaboration & Influencing
Training concept & delivery expertise
Field exposure / experience (Retail)
Mobile / Matrix Team management skills
Requisite Education and Experience / Minimum Qualifications :
Bachelor’s degree in Business, Learning and Development, Psychology, Human Resources or related field.
Minimum 5-8 years of experience in a retail or Consumer focused business, ideally for a good portion of this time in a learning role, or a business role where you held a strong learning and development accountability.
At least 2years of leadership experience.