Enterprise Success Manager
As Enterprise Success Manager, you will work with our accounts to help them move toward their ever-evolving desired outcomes.
Leveraging your practical industry knowledge, domain-specific workflow experience, business acumen, relationship management and broad understanding of Bentley solutions you will position yourself as a trusted advisor to our users to help them win in their business while maximizing their return on investment in Bentley solutions.
You will be orchestrating a wide group of business, process, and solution specialists in Bentley to define and deliver on a digital advancement plan.
You will also advocate inside the company to influence our product development roadmaps and improve the accounts' overall experience.
We are now calling for passionate and talented individuals who are interested in being considered for Enterprise Success Manager positions.
What You’ll Do
Partner with our accounts to deliver predictable outcomes and experiences for their clients and predictable growth for their business by :
Delivering and communicating ROI for our accounts business’s, throughout the customer lifecycle
Being the trusted advisor for the User on use-case and product functionality
Orchestrating the focus of cross-functional teams at Bentley, on behalf of the User
Identify opportunities for Users to act as Bentley advocates (e.g. testimonials, case studies)
Collaborate closely with Sales to support pilot Users, renewals, and expansion opportunities
Coordinate resources across the Bentley organization as needed to support needs of accounts
Advocate on behalf of the User within Bentley to inform our sales process and product roadmap
Maintain a cadence of communicating with accounts about their adoption trends, sentiment, and mining for opportunities for engagement by providing a valid point of view
Schedule and host Monthly and Quarterly business reviews
Schedule and host Executive Business Reviews
What We’re Looking For
BA / BS (MBA / Master preferred)
Ideally 4+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
Experience with capital projects in the civil, mining, process, oil & gas, road or rail sectors.
Experience in working with complex, multi-divisional, multi-geographical customers
Strong leadership skills
Impressive executive presence and communication abilities
Ability to create structure in ambiguous situations and design effective processes
Passion for technology and for being a part of a fast-growing SaaS company
Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
Travel may be required for meeting with account stakeholders at least quarterly