CUSTOMER SUPPORT ANALYST
NETCRACKER TECHNOLOGY SINGAPORE PTE. LTD.
SG, SG
6d ago
source : GrabJobs

JOB DESCRIPTION

  • Provide timely and effective customer technical support for NetCracker's products, which includes the following
  • activities :

  • Identify, analyze and troubleshoot technical issues and provide cost-effective solutions.
  • Review and assess customer issues and change requests and stream them according to customer priorities,
  • contractual obligations and NetCracker business approaches;
  • Manage and monitor the customer issue internal lifecycle within NetCracker organization
  • Work with professional services, product management, quality assurance and development teams to develop and
  • improve product offering and troubleshoot software problems

  • Participate in on-site visits required by implementation / support plan for varying periods of time.
  • Handle customer meetings and presentations
  • Organization of the knowledge transfer process between project and support teams;
  • Training of new CS members
  • Handling and resolving project risks and escalations from customers
  • JOB REQUIREMENTS

  • Experience in Customer Support department from 1 years.
  • At least 3 year of work experience with WebLogic Server and Oracle Server.
  • Knowledge of SW development / implementation methodology
  • Ability to read Java code and query Oracle DB
  • Good communication skills
  • Good English skills (spoken, written, technical)
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