Automation Support Engineer
CARGOTEC
Singapore, SG
6d ago

Purpose of the position

The position is to assist the customer to use and get maximum benefit from their Automation Technologies by responding and resolving issues raised within the time frames specified in the service level agreements.

There is a secondary role of commissioning new Automation Technologies for customers.

Key Accountabilities :

Customer cases management

  • Respond to customer support requestm understand the situation, ascertain the operational impact of the issue and negotiate a priority rating.
  • Collect logs and perform root cause analysis on reported cases.
  • Provide work around to the customer to mitigate the situation and restore operation capability. Perform fixes and / or liaises with software engineering team to obtain a fix in the software bugs.
  • Perform administration of the Linux OS, versioning, release management and deployment of software configurations and its binaries for large clients numbers.
  • Support QA testing to aid software bug fixing processes
  • Communicate with customer on case resolution and its progress. Assist customer to close cases and provide feedback about their views on the service provided to them.
  • Document customer and internal engineering support request and resolution.
  • Automation project engineering

  • Perform project task assigned by the project manager, including but not limited to : Communications between customer and engineering for the alignment of the engineering implementations in software.
  • Perform configurations, installations, integration, simulations, testing, deployment, commissioning, handover and site validation.

    Job Requirements

  • Degree in Information Technology or Engineering
  • Has relevant 2 to 3 years experiences in software management and / or software implementation and / or software QA
  • Conceptualise a situation / event from verbal or written description
  • Conduct thorough and comprehensive root cause analysis
  • Able to communicate technical details to engineers and also to layman
  • Attention to detail and be meticulous
  • Independent in the role
  • Knowleage in Linux operating system and programming competency SA1 is a must
  • Virtualisation and / or database and / or real time and / or cyber security competencies is an advantage
  • Willing to learn new Automation Technologies
  • Willing to travel
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