Assistant/ Manager (UX Specialist), Product Development
M1
Jurong, Singapore
3d ago

Job Responsibilities / Requirements :

Responsibilities :

  • Serve as a creative and UX expert in the Information Systems team
  • Participate in user needs assessment and usability evaluations
  • Drive usability and heuristics evaluation (including focus groups) and may participate in user observation activities
  • Define customer experience (across all customer engagement digital channels), and optimizing through user experience design, and best practices
  • Gather, analyse, document and organize the results of usability evaluations
  • Participate in the creation of the visual look and feel for user interface components and mobile page layout
  • Apply professional technical writing and instructional design skills to conduct task analyses in the context of documentation and / or training
  • Work in a collaborative manner with others in a diverse environment and at all levels in the organization
  • Prioritize work assignments, conduct analysis, and develop recommendations
  • Partner with service owners to understand and drive optimal user experiences
  • Participate in discussions with developers of products and service owners to ensure a positive user experience
  • Requirements :

  • Possess at least a university degree, with specialization in Human Factors Engineering, Usability or equivalent with at least 6 years of relevant experience
  • Ability to apply user-centered and user-experience design concepts, methods and techniques, relevant policies and procedures to resolve a variety of design and delivery scenarios to technology-enabled support and mobile services
  • Ability to work with vendors to develop optimized user experiences, and validate against stakeholders objectives
  • Ability to develop wireframes to test with internal teams and customers, to validate designs
  • Ability to work internally within the company to understand, promote, and advocate for user’s needs
  • Ability to demonstrate excellent analytical and presentation skills, creative problem-solving abilities, and capacity for collaboration and diplomacy
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