What You'll Do
You will be responsible for leading a team of Renewal Managers that are driving the CX Renewals motion with the customer and leading a team of Cisco resources for all renewal activities from opportunity identification to negation to close.
You will build direct relationships with partners, customers, other cross functional leaders and leverage other parts of Cisco to maximize renewals results across your team.
You will manage all aspects of the renewals business including coaching renewals managers, forecasting, architecture training and more! You will be responsible to the overall renewals’ quota of your team.
Responsibilities Include :
This role leads, directs, partners and improves the on-time renewal rate (OTRR) of recurring revenue and growth of annualized recurring revenue (ARR) across all customers within a specific geographic region using a globally consistent strategy aligned with the other Renewals regions.
In addition to sales planning, this position is will accurately forecast, deliver quota and lead a team of Renewal Managers and people leaders.
Renew, up-sell and close on-time contracts in assigned territory or customer segment.
play a key role in developing the integrated account plan and success plan
Who You'll Work With
The Customer Experience organization is one of Cisco’s fastest growing teams with diverse and motivated individuals that consistently deliver profitable growth.
We serve our customer life-cycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions.
We are a dynamic and international team that brings excitement to the company every day. We partner closely with the Sales Organization, and we connect Cisco customers with solutions that can transform their businesses and change the world for the better.
We will provide you with a platform for success including : coaching, training and on-the-job learning that will strongly support you in your career advancement.
You will discover an innovative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities.
Our teams adapt quickly to respond to market changes and we are all highly encouraged to give back to our local communities.
Who You Are
If you enjoy leading in a changing environment, are goal motivated and believe in performance rewards for exceeding annual sales goals though strong collaboration with partners and internal stakeholders, we have a place for you.
The ideal candidate will have experience in managing diverse teams, a strong grasp of sales, and will demonstrate a high level of comfort working with partners, customers, internal teams and executive leadership.
High energy, executive presence, strong communication skills and the ability to adapt to a constantly evolving marketplace and evolving business models are critical skills for this opportunity.
Knowledge and Experience :
If you are looking for hands-on involvement in shaping the future direction of Cisco and Customer Experience, we have a place for you.
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re old (30 years strong!) and only about hardware, but we’re also a software company.
And a security company. An AI / Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects.
No other company can do what we do you can’t put us in a box!
But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.
We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.